IT Support Specialist

IT Support Specialist

Location : 100% Remote (US Only) Compensation : $55,000-$63,000 + Full Benefits Package Reports to : IT Support Manager

The IT Support Specialist will be responsible for providing technical support and assistance to internal employees and external clients, ensuring that their systems and software are up and running smoothly. The ideal candidate will have a strong technical background, excellent problem-solving abilities, excellent communication abilities and the ability to lead desktop and software-related projects. You'll be working closely with System Engineering, Application Development, Security, HR, and other groups to respond to technical issues for our employees, manage access to corporate systems, assist in employee onboarding, equipment purchasing, and a number of other areas. You will also be expected to pick up new technologies and expertise on the job and make decisions in some cases without close supervision.

What You Will Do :

• Triage, prioritize, and resolve incoming IT support requests with a strong focus on customer satisfaction
• Provide primary IT support and manage our standard endpoints (macOS & Windows) and SaaS environment (Azure, Teams, Genesys Cloud, etc.)
• Provide 1st / 2nd level technical support for users via phone, email, and chat (Microsoft Teams)
• Troubleshoot and resolve issues related to Windows and Mac operating systems, Microsoft O365, Salesforce CRM and similar.
• Assist with employee account provisioning, hardware procurement lifecycle, and access requests for third-party software
• Install, configure, and troubleshoot computer hardware and software, printers, and other peripherals.
• Perform routine maintenance on computer systems, such as backups and software updates.
• Manage user accounts, permissions, and access rights to ensure secure and efficient access to network resources, systems, and applications. Salesforce CRM is strongly desired

What You Will Bring :

Required Qualifications :

Compensation and Benefits :

This position is NOT APPLICABLE to residents of : Alabama, California, Colorado, Kentucky, Montana, New York, North Dakota, Ohio, Oregon, Washington, Wyoming.

Served With Honor is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, marital status, disability or any other basis prohibited by law.