Director of Operations

POSITION SUMMARY :

The Director of Operations is responsible for the overall direction, execution, coordination, and evaluation of the assigned responsible programs and will carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Demonstrate and promote behavior that is consistent with Opaa!'s Core Values of 1.) “Act in the Best Interest of the students, schools, and communities we serve, 2.) Be honest in everything we do, 3.) Have a passion to serve others, and 4.) Commit to continuous improvement”.

FUNCTIONS OF THE JOB

Essential Functions

• Consult on development and execution of annual revenue and cost plan for area.
• Partner with Home Office and Vice President of Operations to establish goals for meals per labor hour, food usage per meal and participation.
• Communicate and report out on weekly operations meeting comparing actual performance to budgeted goals for meals per labor hour, food usage per meal and participation.
• Monitor all areas for compliance with company programs and policies in the areas of Production Reports, Human Resources, Nutrition, Financial Reporting, Inventory Management, and Recipes and Production, in addition to state and federal regulations.
• Hire, onboard, direct, coordinate, evaluate, and develop all direct reports in the assigned areas while maintaining compliance with all labor regulations.
• Serve as a company ambassador in matters of employee and / or client conflict resolution.
• Plan and lead all training and operational meetings according to approved processes in the Monthly Leadership Agenda, as required by Opaa!
• Host weekly virtual operation meeting with direct reports.
• Observe and follow-up on Operation Checklists submitted by direct reports.
• Complete Operation Checklists during site visits, as needed.
• Conduct site visits a minimum of three days per week.
• Follow-up on any communication from the Home Office.
• Attend and actively participate in all leadership meetings, as required by Opaa!. Implement action items from leadership meeting.
• Prepare and deliver business presentations, as required.
• Attend Board of Education meetings when necessary to onboard new districts, assist in the renewal process, or as directed by the Supervisor.
• Communicate and report out on weekly operations meeting.
• Evaluate and make recommendations leading to strong client relationships and retention of accounts in assigned area.
• Actively partner with Home Office and participate in the bid process.
• Address performance issues and conflict in the workplace in an appropriate and timely manner. If issues arise, report concerns to the Supervisor. Follow and execute HR policies.
• Ensure compliance with Opaa! HR policies and procedures, and Federal Labor Laws to include, but not limited to performance reviews, talent assessments, timekeeping, payroll, background checks, I-9 / E-Verify, hire / promotions / terminations / discipline processes, leaves of absence, employee relations, etc.
• Update Supervisor with any relevant information regarding the supported areas.
• All other duties as assigned by Opaa! Management.

Marginal Functions : No marginal functions identified.

Physical / Visual Activities or Demands : Physical / visual activities or demands that are commonly associated with the performance of the functions of this job.

Working Conditions : Working conditions commonly associated with the performance of the functions of this job.

POSITION QUALIFICATION REQUIREMENTS

Education : Bachelor's Degree in related field, or equivalent experience.

Experience :

Machines, Tools, Equipment and Work Aids that may be representative but not all inclusive of those commonly associated with this position :

Dishwasher, Steamer / Kettle, Mixer, Oven, Stove, Fryers, Slicer, Thermometers, Gauges, Knives, Box Cutters, Meal Counting Software, Desktop PCs, Calculator, Telephone, Fax, Scanner, Copier, Printer.

License(s) / Certification(s) Required : ServeSafe Certification, SNA Level 1 Certification, as required.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws.

Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws.

"Commonly associated" is not intended to mean always or only. There are different experiences that suggest other ways or circumstances where reasonable changes or accommodations are appropriate.

All activities, Demands, Conditions and Requirements are linked to Essential Job Functions unless marked with an asterisk, which denotes linkage only to marginal function(s).

Opaa! Food Management Job Description Sign-off

By signing below, I acknowledge that I have received, read and understand the above job description. I agree to adhere to the requirements and expectations of the job. I understand that Opaa! Food Management, Inc. retains the right to change the job description as it deems necessary. Furthermore, I acknowledge that if I choose to not follow the job description as listed above, I will be subject to disciplinary action up to and including termination.

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