IT Operations Lead

Do you take pride in your technical skills and the strength of the IT systems you own and delivering on-time results?  Do you get excited about solving problems and helping customers? Do you work best in a fast-paced environment?  W e are looking for someone with a keen attention to detail who leads the maintenance of our network and provides support for critical business applications while simultaneously providing excellent customer service. Our team is responsible for multiple systems with varying degrees of criticality.

Come and Join Us – a Company that CARES about our team! At Edwards, w e care about our associates and our community. We know that our associates are the heartbeat of our company and we foster an environment that is fun, healthy and safe. Edwards is a family-friendly company that values a work-life balance for our associates and have a goal to create long-term employment by matching your talent to our opportunities.

What you can expect at Edwards - Edwards is a premier brand of quality apparel. We have 50+ years of successfully serving the uniform market with a collaborative work environment as the driver to reach it.

Job Description

The position of IT Operations Lead plays a leadership role around the maintenance of the network and server infrastructure through regular maintenance, configuration and upgrades, and provides support for issues / incidents related to those components. In addition, this position provides support for critical business applications by working closely with internal team members as well as external vendors.

Here’s what you can expect in the way of specific job responsibilities as well as time allocation estimates :

Network and Server Infrastructure Leadership (40%)

• Maintain IT systems : firewalls, switches, routers, access points, servers, anti virus, email filtering and miscellaneous software with focus on business value, security, and availability

Review and apply relevant patches and configurations on a regular basis to keep systems secure and performing optimally

Collaborate with peers and manager in planning network and server infrastructure lifecycle, establish roadmap for upgrades / replacement as necessary

Ensure systems are monitored for availability, performance and security

Participate in IT Audit and respond to auditor requests

Projects (30%)

Proactively identify needs, evaluate and implement technology solutions to solve business problems, reduce risk and make employees more efficient

Support (30%)

Provides technical support for onsite and remote end users at multiple sites, both on infrastructure and applications

Promptly respond to outages and incidents in a timely fashion, including outside business hours

Serve as second / third tier and backup for end-user support issues as needed

Track tickets and incidents in ticketing system as defined by IT procedures

Track and report on open business applications issues on a regular basis

To be successful in this role, you need to have the requisite knowledge, skills and abilities :

3 or more years of experience deploying and managing cloud-based solutions : email (Office365), DNS, Azure AD

Experience with specific tools a plus : Mimecast, Veeam, TrendMicro, 8x8 phone system

Strong verbal and written communication skills

Strong technical, troubleshooting, and problem-solving skills

Organized and detailed oriented

Able to work independently and within a team environment with minimal instruction

Is trustworthy – follows company policies, makes and keeps commitments, never betrays confidentiality

Our ideal IT Operations Lead would carry out their responsibilities while displaying the following key behavioral competencies :

Action Orientation – Moves with a sense of urgency to drive projects forward, solve technical problems and troubleshoot unexpected security, infrastructure, applications or related services issues that impact the business

Innovation –Proactively identify needs, evaluate and implement technology solutions to solve business problems, reduce risk and make employees more efficient.

Clear Communicator – Communication is based on tasks that need to be accomplished and serving employee needs in a friendly, clear, concise and factual way. Promptly provides information to key stakeholders related to security infrastructure, applications, or related services, and / or end-user issues that could impact the business.

Perks and Benefits at Edwards

Annual Bonus Plan

Great Paid Time Off package

Excellent medical plan with options that best fit the associate and the associate’s family

401k (with generous company match - no vesting schedule)

Others like tuition reimbursement and wholesale retail club membership

We like to celebrate! – Celebrations (both Company-wide and departmental) take place throughout the year for achieving milestones and goals

Read more about us at www.edwardsgarment.com under “Careers”