Inside Sales & Customer Success Representative

Inside Sales & Customer Success Representative

Location : Kent, Washington (in-office) Salary : $55,000$65,000 DOE Benefits : 100% employer-paid Medical / Dental / Vision + Life 401(k) PTO Phone Reimbursement Supplemental Insurance

Cascadia Global Security (CGS) is a veteran-owned national provider of security guard services, mobile patrol, and off-duty law enforcement staffing. We protect clients across construction, logistics, property management, and healthcare. As we continue to grow, we're expanding our Inside Sales & Customer Success team to strengthen client relationships and support our business development engine. This position is 100% in-office and focused on customer service, inside sales, and nurturing prospective and existing client relationships.

Position Overview

We're looking for a detail-oriented, relationship-driven Inside Sales & Customer Success Representative to support inbound leads, manage customer interactions, and help build a strong pipeline of new business. You'll be the front line of communicationanswering calls, responding to inquiries, preparing proposals, supporting RFP submissions, and ensuring every prospect and client receives world-class service. If you're highly organized, a strong communicator, and motivated by helping clients solve problems, this is the role for you.

Responsibilities

• Serve as the primary point of contact for inbound calls, web inquiries, and client questions.
• Provide exceptional customer service with strong telephone etiquette and fast response times.
• Assist existing clients with service needs, scheduling updates, and issue resolution.
• Manage all inbound leads : qualify, schedule follow-ups, and route to the appropriate team members.
• Support outbound sales by helping build prospect lists, coordinating outreach cadences, and preparing follow-ups.
• Maintain accurate CRM data (Pipedrive / Salesforce / etc.), ensure pipeline hygiene, and track key performance metrics.
• Prepare proposals, quotes, and capability documents for prospects.
• Support RFP responses by coordinating timelines, formatting documents, gathering operational details, and submitting completed packages.
• Collaborate with operations on pricing, staffing plans, and post orders.
• Assist with nurture / drip email campaigns, Google Ads / LinkedIn lead follow-up, and basic marketing coordination.
• Help maintain templates, playbooks, checklists, and process documentation.
• Monitor competitor activity and industry trends to help refine CGS's messaging.

Qualifications

Why Join CGS?