Assistant Service Manager (Residential)

ABOUT CIM GROUP

CIM is a community-focused real estate and infrastructure owner, operator, lender, and developer. Our team of experts works together to identify and create value in real assets, benefiting the communities in which we invest. Back in 1994, our three founders focused on projects in Southern California neighborhoods. Today, we are a diverse team of 1,000+ employees with projects across the Americas. Our projects have delivered jobs; created comfortable places to live, work, and relax; and provided necessary and sustainable infrastructure. Our focus on enhancing communities is unwavering, and we strive to make an even greater impact in the years to come. Join us and make an impact today!

POSITION PURPOSE

The Assistant Service Manager is responsible for the building maintenance operations and maintaining the buildings' mechanical systems according to CIM Group's operating and safety standards.

ESSENTIAL FUNCTIONS :

• Ensure scheduled preventive maintenance tasks are completed in accordance with the monthly maintenance calendar and direct either CIM maintenance assistants or third-party vendors to complete the necessary preventive maintenance work as scheduled or budgeted.
• Oversee the maintenance team's efforts in completing each building's preventive maintenance schedule which will include inspecting HVAC, refrigerator, sinks, washer / dryers, and others as directed by the Property Manager.
• Complete common area and / or exterior preventive maintenance such as roofs, exterior doors, windows, drain lines and others as directed by the Property Manager.
• Track, monitor and follow up on residents' work orders and schedule work using a third-party vendor with Property Manager's approval for work that cannot be completed by the CIM maintenance team.
• Adhere to the approved operating budget for all repair and maintenance expenses and provide operating cost estimates for budgeting purposes.
• Meet with the Assistant Property Manager on a weekly basis to ensure all work orders are responded to within 24 hours, maintain a binder with tabs for each unit, including ground floor and management office and print out each tenant work order.
• Meet on Monday to review the printed work orders and the following Friday to confirm status of completed work orders.
• Control inventory of all appliances, tools, supplies and equipment related to repairs and maintenance.
• Identify appliances that need to be replaced and with the Property Manager's approval ensure all appliances are properly disposed of and only removed from the building with prior written approval.
• Maintain engineering office with tools organized, supplies inventoried and neatly stacked or organized and maintain maintenance files as requested or required by the Property Manager and / or CIM standards.
• Ensure all vendors sign in and out of the property and control access to the roof and mechanical rooms.
• Direct maintenance operations for upkeep of the apartment units by the minimum repair standards Including but not limited to :

Doors re-key, hang, paint and replace door and test door closings

Attach window blinds, hang furniture

Appliances replace filters, check drain lines and pans and know how to operate all systems including high end models to assist residents as required.

HVAC replace filters, wet vacuum condensation pans, verify thermostat settings and know how to operate the unit to assist residents as required.

Plumbing snake and clear blockages up to 25 feet

Replace electrical sockets, switches, bulbs and check breakers

Flooring re-attach thresholds, re-tack carpet, and replace missing wood or tile flooring

Walls repair drywall, mud, tape and paint or wallpaper as required

Ceiling repair drywall, mud, tape and paint

Work with Property Manager to ensure all equipment related to access devices is under contract and properly maintained.

NON-ESSENTIAL FUNCTIONS :

SUPERVISORY RESPONSIBILITIES :

EDUCATION / EXPERIENCE REQUIREMENTS : (including certification, licenses, etc.)

KNOWLEDGE, SKILLS AND ABILITIES :

PERFORMANCE METRICS :

WHAT CIM OFFERS :

At CIM, we believe our success stems from our collective efforts, and we are committed to providing well-rounded support and resources for our employees. In addition to a competitive compensation plan, CIM offers a comprehensive benefits program for employees to thrive both inside and outside of work. Eligible employees can enjoy a wide range of benefits, including :

Actual base salary considers several factors including but not limited to geography, job-related knowledge, experience, and budget. The start of the salary range is typically associated with the minimum experience required.

HOW WE FEEL ABOUT DIVERSITY AND INCLUSION :

At CIM Group, we believe that the unique perspectives and backgrounds of our employees enhance everything we do. We are committed to fostering an inclusive environment where diversity is not only respected but celebrated. We strive to ensure that our workplace is free from discrimination and harassment, allowing everyone to contribute meaningfully and feel a sense of belonging. As an equal opportunity employer, we strictly prohibit any form of unlawful discrimination and adhere to the laws enforced by the EEOC. Our goal is to provide a safe and supportive environment where all employees can grow and make impactful contributions together.

CIM is committed to maintaining the confidentiality and privacy of your personal and financial information. Please click here for our Privacy Policy.

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