Customer Service Specialist

A company is looking for a Customer Service Specialist I.

Key Responsibilities

Process inbound calls related to bank products and services, resolving customer inquiries independently

De-escalate customer situations or escalate to a supervisor as needed, ensuring ownership of customer requests until resolution

Maintain knowledge of banking products and adhere to departmental service levels and metrics

Required Qualifications

High school diploma or GED required

Minimum of one year of customer service experience, preferably in banking or financial institutions

At least one year of contact center experience or equivalent required

Expertise in using personal computers and managing home networking infrastructure

Knowledge of Android and Apple products, as well as supported web browsers and operating systems