Manager Clinic Operations (Clinical Center Manager)

Manager Clinic Operations (Clinical Center Manager)

Join Us in this Amazing Opportunity

We are a mission-driven community-based organization that serves member health with excellence and dignity, respecting the value and needs of each person. If you are ready to advance your career while making a difference, we encourage you to review and apply today and help us build healthier communities for all.

More About the Opportunity

We are hoping you will join us as a Manager Clinic Operations (Clinical Center Manager) and help shape the future of healthcare where you'll be an integral part of our PACE-Clinic team, helping to strive for excellence while we serve our member health with dignity, respecting the value and needs of each of our members through collaboration with our providers, community partners, and local stakeholders. You will be responsible for overseeing clinical programs and services for our Program of All Inclusive Care for the Elderly (PACE) participants. You will oversee the social work department, behavioral health services, home care department, Interdisciplinary Team (IDT) meetings, clinical discussions, and facilitation. You will also provide leadership to the IDT meetings and functions within PACE to ensure compliance with regulatory standards and care plan oversight. In addition, you will collaborate with IDT members to achieve clinical and quality organizational goals. You will oversee specific clinical PACE departments and oversee execution of the participants' care plan services. Lastly, you will serve as the liaison between direct care staff and leadership. Together, we are building a stronger, more equitable health system.

Your Contributions To the Team :

50% - Leadership Functions

Cultivates and promotes a mission-driven culture of high-quality performance, with a member focus on customer service, consistency, dignity, and accountability.

Directs and assists the team in carrying out department responsibilities and collaborates with the leadership team and staff to support short- and long-term goals / priorities for the department.

Hires, manages, trains, reviews, and sets goals for the team.

Provides guidance to the team regarding Utilization Management and guidelines.

Facilitates and leads the IDT meetings.

Delegates responsibilities and functions to appropriate staff.

Provides direction, mentoring, guidance, and support to staff to ensure quality clinical service delivery; maintains high employee morale.

Encourages professional and personal development and uses regular ongoing training sessions to improve quality, ensure productivity, and minimize employee turnover.

Evaluates operational systems and updates / creates new procedures, bringing an analytical orientation to daily operations.

Implements a best practice approach and ensures staff are trained to provide services effectively and efficiently.

Establishes, updates, and standardizes clinical policies and procedures for PACE operations.

Consults and educates internal and external staff to improve overall compliance with regulations and standards related to PACE clinical operations.

Provides input in the development and ongoing improvement of the PACE electronic health record (EHR) system.

Collaborates with CalOptima Health directors and managers to provide oversight, development, and monitoring of staff's performance within their discipline and on the team; ensures staff competencies and training goals are met.

Works with other members of the PACE department and related CalOptima Health departments to coordinate process improvement initiatives.

Participates in the preparation of annual budgets for PACE; effectively manages PACE resources.

Works with other managers and administrative staff to promote positive relationships.

45% - Program Oversight

Coordinates all care planning and implementation of services authorized, preparation for interdisciplinary conferences and daily meetings, family conferences, and initial and periodic assessments.

Participates in recurring scheduled intake and assessment meetings to review participant cases on a regular basis.

Oversees the quality of care and safety of PACE participants as outlined and approved by the IDT.

Serves as a liaison between discipline, leadership, and direct staff.

Works closely with the primary care physician staff as part of the IDT to develop and implement the participant's individualized care plans.

Supports and guides clinical decisions for patient care that follow PACE center policies and procedures.

Engages proactively with PACE administration to further program development, including participation in working committees and project development / implementation.

Oversees the social work department, behavioral health services, home care department, IDT meetings, clinical discussions, and facilitation.

Oversees the transportation contractors to ensure quality and regulations are being met for the safety of our participants.

Supports the Manager PACE Center (Operations) as needed with coverage.

5% - Other

Completes other projects and duties as assigned.

Do You Have What the Role Requires?

Master's degree in health care administration, social work, business administration, or related field PLUS 5 years of experience in a supervisory / managerial capacity in a health care setting required, preferably in a PACE environment; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

3 years of experience working with older adult populations required.

CPR and First-Aid Certification required or must be obtained within six (6) months of date of hire.

You'll Stand Out More If You Possess the Following :

Possess a clinical license such as an LCSW.

Experience overseeing clinical departments.

What the Regulatory Agencies Need You to Possess?

n / a

Your Knowledge & Abilities to Bring to this Role :

Develop rapport and establish and maintain effective working relationships with CalOptima Health's leadership and staff and external contacts at all levels and with diverse backgrounds.

Work independently and exercise sound judgment.

Communicate clearly and concisely, both orally and in writing.

Work a flexible schedule; available to participate in evening and weekend events.

Organize, be analytical, problem-solve, and possess project management skills.

Work in a fast-paced environment and in an efficient manner.

Manage multiple projects and identify opportunities for internal and external collaboration.

Motivate and lead multi-program teams and external committees / coalitions.

Utilize computer and appropriate software (e.g., Microsoft Office : Word, Outlook, Excel, PowerPoint) and job specific applications / systems to produce correspondence, charts, spreadsheets, and / or other information applicable to the position assignment.

Your Physical Requirements (With or Without Accommodations) :

Ability to visually read information from computer screens, forms, and other printed materials and information.

Ability to speak (enunciate) clearly in conversation and general communication.

Hearing ability for verbal communication / conversation / responses via telephone, telephone systems, and face-to-face interactions.

Manual dexterity for typing, writing, standing, and reaching, flexibility, body movement for bending, crouching, walking, kneeling, and prolonged sitting.

Lifting and moving objects, patients, and / or equipment more than 50 pounds

Ways We Are Here For You

You'll enjoy competitive compensation for this role.

Our current hiring range is : Pay Grade : 316 - $120,881 - $193,410 ($58.12 - $92.9856).

The final salary offered will be based on education, job-related knowledge and experience, skills relevant to the role, and internal equity among other factors.

This position is approved for Full Office (

• If the position is Telework, it is eligible in California only
• ).

CalPERS pension program and additional retirement packages.

Additional benefits and perks including :

A generous PTO program

A quality work life balance

Various wellness programs

Tuition Reimbursement

Professional development opportunities

Career development opportunities

Flexible scheduling

And the satisfaction of knowing your work directly impacts and improves healthcare access for thousands of individuals and families.

Our Work Environment :

If located at the 500, 505 Building