Experience Partner 2

The Company

Serving the People Who Serve the People

Granicus is driven by the excitement of building, implementing, and maintaining technology that is transforming the Govtech industry by bringing governments and its constituents together. We are on a mission to support our customers with meeting the needs of their communities and implementing our technology in ways that are equitable and inclusive. Granicus has consistently appeared on the GovTech 100 list over the past 5 years and has been recognized as the best companies to work on BuiltIn.

Over the last 25 years, we have served 5,500 federal, state, and local government agencies and more than 300 million citizen subscribers power an unmatched Subscriber Network that use our digital solutions to make the world a better place. With comprehensive cloud-based solutions for communications, government website design, meeting and agenda management software, records management, and digital services, Granicus empowers stronger relationships between government and residents across the U.S., U.K., Australia, New Zealand, and Canada. By simplifying interactions with residents, while disseminating critical information, Granicus brings governments closer to the people they serve-driving meaningful change for communities around the globe.

Want to know more? See more of what we do here .

The Experience Partner 2 is a mid-level role responsible for managing a portfolio of mid-tier clients across the full customer lifecycle. This includes participating in pre-sales discovery, leading implementation coordination, and ensuring long-term client success through strategic engagement, program reviews, and growth planning. This role requires a balance of consultative client management, cross functional collaboration, and a proactive approach to identify

What Your Impact Will Look Like Here :

• Manage a portfolio of up to 30 mid-tier clients with moderately high complexity and $ 1.5M - $3M ARR.
• Participate in pre-sales discovery sessions and contribute to solution design and proposal development.
• Lead implementation planning and onboarding coordination, ensuring alignment with client goals.
• Conduct semi-customized program reviews and provide strategic recommendations.
• Identify upsell and cross-sell opportunities and collaborate with sales and product teams.
• Serve as the primary point of contact throughout the client lifecycle.
• Maintain accurate records of client interactions, milestones, and engagement metrics.
• Collaborate with internal teams to ensure timely delivery and client satisfaction.

You will love this job if you have :

Other Job Information :

Don't have all the skills / experience mentioned above? At Granicus, we are trying to build diverse, inclusive teams. We do not have degree requirements for most of our roles. If you don't meet every requirement above but are excited to learn more, we encourage you to apply. We might just be able to find another role that could be a perfect fit!

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The Team

The Culture

a part of our journey.

sometimes difficult issues ranging from mental health to work-life balance and current affairs.

population

The Impact

The Benefits

At Granicus, we offer a competitive benefits package that allows employees to tailor benefits to their needs. Benefits listed below are for employees based in the U.S.

Granicus is committed to providing equal employment opportunities. All qualified applicants and employees will be considered for employment and advancement without regard to race, color, religion, creed, national origin, ancestry, sex, gender, gender identity, gender expression, physical or mental disability, age, genetic information, sexual or affectional orientation, marital status, status with regard to public assistance, familial status, military or veteran status or any other status protected by applicable law.