Sr. Business Process Optimization Program Manager

Program Manager for Business Process Optimization

Our company is changing the world through digital experiences. We give everyone-from emerging artists to global brands-everything they need to design and deliver exceptional digital experiences! We're passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies interact with customers across every screen. We're on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization, and we know the next big idea could be yours! The Opportunity Adobe's Business Process Optimization (BPO) team is seeking a skilled and collaborative Program Manager to strengthen how we govern, manage, and deliver work across the organization. This role blends governance and program / project management responsibilities. You'll help build and manage BPO's governance frameworks-defining how initiatives are prioritized, approved, and tracked-while also driving projects and programs that improve efficiency, automation, and execution across CAO functions. Your work ensures our processes, data, and technology stay aligned with business, security, and compliance standards. You'll collaborate daily with business and technical partners, including the BPO Development and DevOps teams, to design scalable, well-controlled solutions that keep delivery fast, consistent, and audit-ready. The ideal candidate is detail-oriented, curious, and execution-focused. You thrive on collaboration, bring structure to complexity, and can translate ideas into clear, actionable programs that deliver meaningful results across a global organization.

• Build and maintain effective governance frameworks for how BPO and CAO initiatives are prioritized and delivered.
• Lead process improvement and transformation programs across CAO teams like Pricing and Revenue Operations, Tax, Treasury, Payroll, Deal Desk, and Global Accounting and Reporting.
• Partner with RaaS and control teams to ensure audit readiness, security, and compliance.
• Define governance for code, automations, and systems, working with DevOps to set standards and track accountability.
• Turn strategy into action-set clear milestones, owners, and outcomes.
• Redesign workflows and automate where possible to boost efficiency and scalability.
• Review and improve governance controls to reduce risk and sharpen delivery.
• Provide data-driven program updates and reporting to senior leadership, highlighting progress, risks, and decisions.
• Coach peers and influence the adoption of governance and project management guidelines, ensuring consistent, transparent, and accountable execution.
• Bachelor's degree or equivalent experience in consulting, project management, program management, governance, change management, process optimization, or relevant industry exposure (5+ years)
• Hands-on experience building governance or control frameworks that stick.
• Proven experience overseeing teams in both business and technology domains on challenging projects.
• Solid grasp of risk, compliance, and audit fundamentals.
• Comfortable partnering with DevOps or engineering on system governance and automation.
• Proficient in Workfront, Power BI, Excel, and ERP or workflow tools.
• Excellent communicator who can cut through noise and drive action.
• Organized, resourceful, and adaptable in an ever-changing environment.

Our compensation reflects the cost of labor across several U.S. geographic markets.