Junior IT Service Technician

Overview

GovCIO is currently hiring for a Junior IT Service Techniciantoprovide onsite support for our federal customer.This position is located in Miami, FLand will be an onsiteposition. All contract personnel may be required to travel occasionally for site coverage.

Responsibilities

The employee provides support for all onsite IT activities. They consult with support teams, help desks, customers and other technical staff in the resolution of problems. They coordinate and perform operation and / or maintenance activities for networks / servers. They identify recurring problems and recommend steps to reduce the severity or frequency of problems. They install, troubleshoot and maintain an extensive variety of products and equipment. They deliver services and solutions in technical support, systems refresh, software integration, and operations support. They identify, analyze, and repair product failures, and order and replace parts as needed. They provide onsite training of customer support personnel. Other specific duties include the following :

Provide on-call support by identifying, researching and resolving technical problems received via the ServiceNow ticketing system.

Interact with network services, software systems engineering, and / or applications development to restore service and / or identify and correct core problems.

Recommend systems modifications to reduce user problems.

Perform routine system maintenance and analysis functions, including hardware configurations and adding, removing and replacing equipment components.

Install operating system patches, upgrades etc. via SCCM Software Center

Provide remote support services for telework / home users.

Help ensure user applications work over VPN and / or Citrix.

Manage user relocation requests

Ensure devices are properly encrypted.

Local On-Site Cabling

Provide on-site support for enterprise groups such as the network and security operation centers.

Restart network equipment, including switches and routers as directed by enterprise networking.

Replace defective network equipment.

Wireless Services

Assist users with mobile communication devices.

Provide tier 2 support, including but not limited to hardware troubleshooting, OS reinstall, and assisting with device swapping.

Asset Inventory Support

Assist with physical inventory as needed.

Assist with receiving and receipting property.

Disposal Preparation Support

Process computer equipment for disposal.

Ensure disposal policies are properly employed.

Ensure all devices are fully wiped of information before leaving the facility.

Video Conferencing and Audio / Video O&M

Troubleshoot system problems.

Work with support staff for remote troubleshooting and repairs.

Assist in setting up presentation devices and video conferencing units.

Support pre / post application releases

Gather analyze, and report end-user support trends

Other duties as assigned

Qualifications

Required Skills and Experience

Clearance Required :

Must be able to obtain and hold a Public Trust Clearance.

High School with 0-2 years (or commensurate experience)

US Citizen

High degree of technical proficiency

Excellent problem-solving skills and analytical abilities

Preferred Skills and Experience

Minimum 6 months' experience troubleshooting Apple Macintosh software and hardware in a customer service role

Certification in Microsoft Operating Systems

Familiarity with SCCM remote resolution and with using SCCM to remotely complete software installation

CompTIA Network+ CompTIA A+ CompTIA Server+ CompTIA Security#rt #nss

Company Overview

GovCIO is a team of transformers people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here's what you can expect :

During the Interview Process

Virtual video interview conducted via video with the hiring manager and / or team

Camera must be on

A valid photo ID must be presented during each interview

During the Hiring Process

Enhanced Biometrics ID verification screening

Background check, to include :

Criminal history (past 7 years)

Verification of your highest level of education

Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including :

Employee Assistance Program (EAP)

Corporate Discounts

Learning & Development platform, to include certification preparation content

Training, Education and Certification Assistance

Referral Bonus Program

Internal Mobility Program

Pet Insurance

Flexible Work Environment

• Available to full-time employees

Our employees' unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability / vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department / team performance, and market factors.

Posted Salary Range

USD $20.35 - USD $20.35 / Hr.

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Location US-FL-Miami

ID 2025-7095

Category Information Technology

Position Type Full-Time SCA