Senior Customer Success Manager II

Senior Customer Success Manager II

At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results. Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed. Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution. When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together. We champion you, because when you succeed, we do too. We enable your best to power our future.

As a part of our Customer Success team at Nielsen, you will play a critical role in ensuring customer satisfaction by helping our customers utilize Nielsen's products and services to achieve their goals. Your primary responsibility will be to build strong relationships with customers and provide exceptional customer experiences that result in business growth and additional recurring revenue.

This team works closely with the other members of the support, commercial, product, and operations teams to drive value realization and adoption of Nielsen's Audience Measurement suite of products. You will be leading clients that primarily include direct Fortune 500 client brand teams and their agency partners. This is a key role with great potential and ability to influence a number of different factors, including the future of the cross media measurement industry with Nielsen ONE, a new era of clarity.

Our mission is to enable our customers to derive exceptional value from our solutions by teaching them to elicit actionable insights from our solutions. You will be on point for driving adoption and usage of several online Nielsen measurement products in our customer base while providing world-class customer service, with the ultimate goal of increasing revenue from existing customers.

As a Customer Success Manager your goals will be to :

• Understand our product, data & customer. Knowledge is Power.
• Accelerate Adoption & Time to Customer Value. Drive Advocacy & Loyalty.
• Deliver Quality and Build Trust. Timely response & Actions at Scale.

Responsibilities :

A Little About You :

We are looking for a senior-level professional with account management or client service experience to manage key account relationships, applying their comprehensive understanding of digital and traditional advertising and their experience in the media and measurement space for advertisers and agencies.

Travel : Up to 25% of your time may include travel for client visits, conferences, networking events or other work-related events.

Compensation : Competitive salary based on experience, skills and qualifications. Bonus Plan. Health Benefits. Retirement Plan. LI-AW1