Operations Manager, Customer Success Operations
SmarterDxAkron, OH, US1 day ago
Job type
- Full-time
Job description7+ years experience in customer service or project management roles, preferably in healthcare technology or SaaS organization 5+ years of experience creating and optimizing standard operational procedures Must have strong experience in at least one of the following : Creating process documentation or Standard Operating Procedures Experience with clinical documentation improvement (CDI) software or related healthcare applications Startup experience, especially at a healthcare or health tech organization Excellent communication skills, with the ability to work comfortably with technical and clinical teams Flexible team player with a strong ability to adapt to changing priorities and department goals Strong empathy and patience, with a genuine desire to help colleagues and customers succeed Well-versed in Jira or similar ticketing tools (e.g., Zendesk, ServiceNow) for issue tracking, workflow management, and operational support. Ability to quickly learn and adapt to new technologies and processes Excellent time management and prioritization skills in a remote environment Proactive approach to identifying and resolving potential issues before they escalate Technical troubleshooting and problem-solving using SQL Medical, Dental & Vision Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. One Medical Membership Free membership included if you enroll in a SmarterDx medical plan. Paid Parental Leave Up to 12 weeks of paid leave for birth or adoption. Remote-First Team Work from anywhere in the U.S. with a $400 home office reimbursement stipend. Unlimited PTO & 10 Holidays 4 of which include floating holidays so you can recognize the days that matter most to you. Learning & Development Budget $500 per year (prorated) for courses, books, and resources to expand your skills. 401(k) with Traditional & Roth Options Tax-advantaged retirement savings through Empower. Minimal Bureaucracy A fast-moving, high-impact environment where you can focus on what matters. Incredible Teammates! Work alongside smart, supportive, and mission-driven colleagues.
Operations Manager, Customer Success Operations
SmarterDx is seeking an Operations Manager to help optimize internal processes and partner with Customer Success Managers to better support our clients.
Most of our day-to-day customers are clinical documentation improvement specialists and coders at US health systems. Supporting their work is an essential component of what we do at SmarterDx, and in this role, you will lead initiatives to develop new processes or optimize existing processes that have a direct impact on their experience with our applications.
You will partner with our Customer Support Managers to ensure alignment on internal requests and escalations that impact the customer experience. In addition to this partnership, you will be responsible for collaborating closely with cross-functional teams to develop and implement processes.
SmarterDx builds clinical AI that empowers hospitals to achieve 100% chart accuracy for revenue integrity. Our solution helps hospitals tell the most accurate and complete story of the patient and the care that was delivered, which helps them recover millions in earned revenue and improve quality of care scores. Become a Smartian and help optimize the way the healthcare system works for everyone.
This role is fully remote within the US
What You'll Do
- Develops an advanced understanding of all SmarterDx applications, serving as a final escalation point of contact for complex Support issues that span multiple teams and may require extended triaging
- Serves as a thought partner to Account Managers and other teams when addressing nuanced client requests
- Leads multi-week, cross-functional projects to manage requests from existing customers
- Proactively documents and trains cross-functional teams on new or updated processes
- Builds collaborative relationships with cross-functional teams through clear, professional communication that is reflective of company values
- Leverages SQL to complete back-end queries to effectively triage complex customer issues
What You Bring
Nice to Haves
Compensation
$135,000 - $155,000 salary + equity incentives
#LI-Remote
Benefits
Create a job alert for this search
Operation Manager • Akron, OH, US
Related jobs
Under the supervision of the Mobile Response Stabilization Program Manager, the Licensed Shift Supervisor will take and assign crisis calls from the 24 / 7 hotline to have clinicians respond face to ...Show moreLast updated: 14 days ago
This role is responsible for the review and modification of Defined Contribution plans.Additional responsibilities include plan testing, preparation and filing of various IRS and DOL forms, partici...Show moreLast updated: 30+ days ago
Join Kimble Company as Our Director of Landfill Operations.Seize the Opportunity to Lead with Impact.Are you ready to take charge and make a difference in the environmental sector? Kimble Company, ...Show moreLast updated: 30+ days ago
Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes.More than 13,000 colleagu...Show moreLast updated: 30+ days ago
You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities.Youre in the right place if youre here for : .
Free shift meal and family dining ...Show moreLast updated: 29 days ago
Senior Customer Success Manager II.At Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver ...Show moreLast updated: 16 hours ago
This position is based out of our Westlake, OH office and will have a hybrid schedule after the training and probationary period.
The Institutional Client Success Manager (CSM) effectively manages a...Show moreLast updated: 30+ days ago
We are seeking a detail-oriented and proactive.Workers’ Compensation Administrator.This role is critical to ensuring our workers’ compensation claims are handled efficiently, compliantl...Show moreLast updated: 30+ days ago
Enterprise Client Success Manager.At Addition Wealth, we're on a mission to redefine financial health by making personalized financial expertise inclusive and accessible to everyone.Through innovat...Show moreLast updated: 1 day ago
Bring your best and truest self.We celebrate what makes us different and what brings us all together.At Greenway Health, we are committed to an inclusive environment and a culture of belonging as w...Show moreLast updated: 1 day ago
Customer Success Manager / Account Manager.Appodeal is a dynamic US-based product company with a truly global presence.We have offices in Warsaw, Barcelona and Virginia along with remote team members...Show moreLast updated: 1 day ago
Senior Manager, Customer Success (Audit, Risk & Compliance).We're seeking an experienced and dynamic Senior Manager, Customer Success (Audit, Risk & Compliance) to take on a dual role as both a lea...Show moreLast updated: 16 hours ago
At Leaf Home, people are at the heart of everything we do, and we’ve crafted a team of the very best to ensure we make a difference.
Our brands, including LeafFilter Gutter Protection, Leaf Home Wat...Show moreLast updated: 27 days ago
RegASK is an AI-driven solution enabling end-to-end intelligent regulatory workflow orchestration : automating regulatory intelligence with curated content and actionable insights, smart documentati...Show moreLast updated: 1 day ago
Director, Digital and Scaled Customer Success.The Director Digital and Scaled Customer Success is responsible for leading the strategy and execution of the company's digital-first customer engageme...Show moreLast updated: 21 days ago
Partners with Site Manager and Site Leaders to facilitate year over year sales growth and operational improvement through the execution of CentroMotion initiatives.
This position is responsible for ...Show moreLast updated: 27 days ago
PetSmart does Anything for Pets and Everything for You JOIN OUR TEAM!.At PetSmart, were more than just a company.We believe when our associates are happy and healthy, they can provide the best pos...Show moreLast updated: 1 day ago
Job Posting Title : Manager of Facilities.Coordinates various special projects, analyzing cost, and identifying internal methods or suppliers to ensure that all facilities where patients receive car...Show moreLast updated: 28 days ago
- Promoted
Licensed Crisis Clinical Supervisor : Mobile Response and Stabilization Services (MRSS)
Applewood CentersMedina, OH, USFull-time
- Promoted
Manager, Retirement Plan Services
Farmers National Bank of CanfieldCanton, OH, United StatesFull-time
- Promoted
Director of Landfill Operations
KimbleDover, OH, USFull-time
- Promoted
Operations Supervisor
Securitas Electronic SecurityUniontown, OH, USFull-time
- Promoted
Shift Manager
Arby'sWooster, OH, USPart-time
- Promoted
- New!
Senior Customer Success Manager II
NielsenAkron, OH, USFull-time
Client Success Manager
Equity TrustWestlake, Ohio, United StatesFull-time
Quick Apply
- Promoted
Workers' Compensation Manager
MancanMassillon, OH, USFull-time
- Promoted
Enterprise Client Success Manager
AdditionAkron, OH, USFull-time
- Promoted
Customer Success Manager
Greenway HealthCleveland, OH, USFull-time
- Promoted
Customer Success Manager / Account Manager
AppodealAkron, OH, USFull-time
- Promoted
- New!
Senior Manager, Customer Success (Audit, Risk & Compliance)
AuditBoardCleveland, OH, USFull-time
- Promoted
Onboarding Manager
Leaf HomeHudson, OH, United StatesFull-time
- Promoted
Customer Success Manager (EU / US)
RegASKAkron, OH, USFull-time
- Promoted
Director, Digital and Scaled Customer Success
Hyland SoftwareWestlake, OH, United StatesFull-time
- Promoted
Operational Excellence Lead
Carlisle Brake & FrictionMedina, OH, USFull-time
- Promoted
Retail Operations Supervisor
PetSmartNorth Canton, OH, USFull-time +1
- Promoted
Manager of Facilities
Ohio's HospiceWooster, OH, USFull-time