Description
Specific responsibilities include :
Under direction of the Site Manager, provides training and oversight to site employees and provides general operational guidance;
serves as role model to team members
- Assists with recruitment, interviewing, onboarding, and training of new crew members.
- Provides exceptional customer service to those entering and leaving the site for a great customer experience
- Ensures policies, practices and procedures are understood and followed by team members and customers
- Performs opening and closing procedures
- Conducts quarterly employee evaluations
- Assist the customer in selecting oil type and other services
- Process payment for services performed
- Maintain shop, office, and bathroom cleanliness
- Maintain inventory through counting inventory and ordering product
- Performs Technician duties as needed to ensure quality and timely customer service
- Drain motor oil, change oil filters, and perform other auto services as necessary
- Communicates information that requires some explanation or interpretation
Skills / Qualifications / Physical Requirements :
- Must have a valid driver’s license
- Able to bend or stand at least 80% of the time; must be able to maneuver in and out of a shallow 3' deep pit used to position self safely under cars
- Must be able to walk, stand, bend, stoop, twist, etc. for extended periods of time and perform activities involving holding, grasping, pulling, and turning
- Capable of working any day of the week including Sundays and work in hot / cold weather conditions
- Basic computer skills : ability to use a keyboard and a mouse to correctly collect and enter information into a point of sale system
- Exceptional customer service skills
- Where applicable : ability to obtain a state-issued inspector’s license is preferred
- Attention to detail
- Ability to communicate clearly and effectively with customers and team members
- Comfortable working in fast-paced environment while managing multiple tasks to accomplish goals
- Ability to work in all weather conditions
- Must be able to lift up to fifty (50) pounds
LI-DNI
DBHVOL
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