Customer Service Representative | CA | Orange | 04 Feb 2022
Customer Service Representative CARSTAR Orange Center, CA 92868
JOB SUMMARY
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).
Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
DUTIES / RESPONSIBILITIES
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Asks for the sale and / or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
Explain CARSTARs repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on CARSTARs CSI / NPS survey (kept informed, customer service, quality of repair and on-time delivery).
Schedule and record appraisal and delivery appointments.
Update and maintain the store scheduler with Office Manager.
Collect and record payment for completed repairs; may perform some A / R.
File repair order paperwork accurately or record in CARSTAR management system.
Provide customers with CARSTARs warranty information (5-Year and Limited Lifetime).
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Maintain the front office and customer reception areas.
Attend daily release meetings.
Other duties as assigned.
EXPERIENCE / SKILL REQUIREMENTS
2+ years of customer service experience required, preferably in a retail setting.
HS diploma or GED equivalent required; college degree preferred.
Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
Call center sales experience (or equivalent sales experience) preferred.
Highly organized; ability to handle multiple concurrent assignments.
Proficient with Microsoft Office and POS / management systems.
Strong attention to details.
Punctual and professional appearance.
Ability to receive direction and work well with others.
Valid drivers license and insurable driving record.
PHYSICAL REQUIREMENTS
Essential physical requirements include :
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
WORK ENVIRONMENT
Exposure to :
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise
All duties, responsibilities and experience are subject to change by location
Apply Now
Customer Service Representative | CA | Orange | 13 Oct 2021
Customer Service Representative **Customer Service Representative - CARSTAR Orange Center**. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Educate customers on CARSTARs CSI...
Customer Service Phone Representative (Temp to Hire)
Our phone representatives are passionate about providing superior service and financial solutions via calls, chats and emails. Since 1936, Patelco has grown from $500 in assets to over $9 billion in assets and is the 7th largest credit union in California with branches throughout Northern California...
Customer Service Representative | CA | Sacramento | 02 Dec 2021
Customer Service Representative **Customer Service Representative - CARSTAR Capitol Collision Center**. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Educate customers on C...
Customer Service Representative Part Time>
Domino's - JobID: 300-510101 [Restaurant Team Member] As a Customer Service Rep at Domino's, you'll: Greet customers and provide them with a positive, engaging experience; Take customer orders working with the technology and Point of Sales System; Create a great customer experience by cleaning, prep...
Customer Service Representative | CA | Orange | 13 Jul 2021
Customer Service Representative **Customer Service Representative - CARSTAR Orange Center**. The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Educate customers on CARSTARs CSI...
Customer Service Representative ( REMOTE WORK )
What we desire in a candidate: self-motivation, proven leadership abilities, a customer service attitude, integrity, a desire for professional development and growth, a willingness to learn, and exceptional people skills. We are a rapidly growing company that has more clients than we can see. We hav...
Customer Service Representative I - Lakewood
Customer Service Representative I - Lakewood**. The Customer Service Representative is responsible for processing transactions and paying out funds in accordance with bank procedures. Be knowledgeable on Macatawas products and services and know how to recognize when they will be beneficial for a cus...
Customer Service Representative - Bilingual (English/Spanish)
We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military sta...
Customer Service Representative. San Jose, CA
Customer Service Representative to manage inbound service and support inquiries. Join Now and select the Customer Service Remote Job Bank Registry to get connected to our remote customer service job positions. Minimum of 2 years prior experience as a Customer Service Representative for a SaaS softwa...
Customer Service Representative (Loan Consultant I - CA)
Greet, assist and solicit individuals entering the office and calling by phone; receive and process credit and employment verifications, and record information obtained; process payments, distributions, make recommendations regarding loan approvals; approve loans up to established lending limits, co...