ROI Revenue Specialist - On-Site

Job Summary :

Under the supervision of Director / Manager / Supervisor, following established policies, procedures, State and Federal regulations, and professional guidelines and standards, the ROI Revenue Specialist is responsible for performing functions involved in billing, collections, and HIPAA compliant delivery of protected health information (PHI) to requesters ensuring the patients' right to privacy is safeguarded as well as the customer service duties related to these functions. The ROI Revenue Specialist is responsible for issuing all invoices, receiving and processing all payments regardless of payment method. Duties include reconciling invoices, payments, and deposits. The application of generally accepted accounting principles must be observed in the performance of duties. The ROI Revenue Specialist's activities support the overall financial health of the department and organization by ensuring payments are applied in a timely manner. Responsibilities are performed in a fast-paced, high volume, customer focused environment. Responsible for performing job duties in accordance with mission, vision and values of Tampa General Hospital.

Essential Functions :

• Monitors multiple billing workqueues to ensure invoices are sent timely via appropriate delivery method.
• Confirms appropriate billing workflow and fee schedules based on requester and / or release type and performs billing activities according to ROI standards.
• Receives and processes all types of payments for ROI requests by properly documenting and entering transactions into the system; posts payments daily.
• Reconciles credit card payments and credit card settlement reports effectively and efficiently on a daily basis.
• Investigates the source of unidentified payments to ensure they are applied to appropriate releases within Epic.
• Handles telephone questions and concerns from customers; ensures complaints and inquiries are recorded and reported to management.
• Balances payment posting sdaily or as instructed
• Prepares individual bank deposits accurately and in a timely manner
• Identifies possible issues that could affect balancing of payment postings, and notifies management if any errors are found
• Performs post-pay collection activities for unpaid invoices including collection calls to customers with unpaid balances.
• Performs prepay collection activities including sending monthly reminder letters and cancelling releases with no response within specified time period.
• Records appropriate, up-to-date notes in releases based on activities performed.

Qualifications

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