Senior Product ManagerUnited States - Remote

Senior Product Manager

GovOS is a leading provider of transaction and compliance software for state and local governments to streamline property, licensing, and tax interactions with businesses and citizens. Headquartered in Austin, Texas, GovOS serves more than 800 government agencies across the United States. With the company's secure suite of cloud-based solutions, governments can maximize revenue, increase compliance, reduce costs, and meet constituent demand for modern, self-service transaction and payment services.

Across the country, local governments are working hard to improve the lives of their citizens, as well as their own employees. We are 100% invested in providing governments with innovative solutions and industry-leading services that will help them deliver impactful change in their communities. Government agencies have been winning awards with us for almost 20 years now. We have the highest customer retention rates in our industry because no one works harder than we do to ensure our customers' success.

Our Mission Statement

To enable state and local governments to modernize their citizens and business transactions through innovative SaaS solutions and seamless payments.

Responsibilities

• Understand complex problems and propose solutions that account for effects across the product.
• Break down large projects into prioritized implementable steps, working in partnership with Product and Engineering Leadership on planning the right next steps for impact vs effort.
• Draft specific user stories and get the right stakeholders across UX, Engineering / QA, Marketing, and Customer Experience to ensure all elements of development and release are accounted for.
• Plan releases, sometimes broadly across the product or directly with certain clients through a User Acceptance Testing process.
• Own the roadmap, create buy-in, frame the solution, and manage the solution throughout the business.
• Work with marketing to draft release notes and customer facing materials, to inform all internal / external stakeholders of changes and value achieved in the product.
• Initiate and run user discovery and acceptance testing meetings with our clients and end users.
• Interact with internal stakeholders to ensure everyone has visibility of the plan and collate any information you need to achieve this.
• Work closely with Engineering to plan sprints and quarters, grooming the backlog at both a macro and micro scale.
• Plan, monitor, and analyze throughout the process to ensure you are on the right track and escalate with leadership when delivery risks are present.
• Establish and report on product metrics monthly to highlight effectiveness of the product across departments, and track progress towards quarterly and yearly goals.
• Look ahead as business needs evolve and suggest preparations that anticipate user needs.
• Understand the government business license and tax industry across the nation to empathize with users and materialize their needs.
• Communicate complex, technical concepts clearly and concisely to diverse audiences at all levels across the business either through static documents or live presentation.

Qualifications

Bonus Qualifications

Compensation & Benefits

While we are a remote organization we do have restrictions in a few states : Unfortunately, we cannot hire in these select locations : Alaska, Arkansas, Delaware, Hawaii, Idaho, Iowa, Kentucky, Louisiana, Maine, Maryland, Minnesota, Mississippi, Montana, Nebraska, New Hampshire, New Mexico, New York, North Dakota, Oklahoma, Oregon, Rhode Island, South Carolina, South Dakota, Tennessee, Vermont, West Virginia, Wisconsin