L1 Customer Service Representative

GovAssist Customer Service Agent

A specialized travel consultancy organization dedicated to facilitating travel worldwide. We take pride in our skilled and knowledgeable team, which excels in all aspects of visa processing and other travel documentation services. We are happy to inform you that our team is actively seeking resourceful and enthusiastic Customer Service Agents to collaborate with as a part of our global consulting program.

What You'll Do

• Handle high-volume inquiries : field inbound calls, ticketed emails, and live-chat sessions with empathy and speed.
• Own first-contact resolution : diagnose issues, provide step-by-step guidance, and close cases within SLA whenever possible.
• Document like a pro : log every interaction in our CRM with clear, concise case notes for seamless follow-up.
• Escalate smartly : identify complex problems, add full context, and route to Tier 2 or specialist teams without delay.
• Spot opportunities : recognize upsell, cross-sell, or retention moments and route leads to Sales when appropriate.
• Champion quality : follow company policies, data-privacy rules, and QA checklists to maintain top CSAT scores.
• Collaborate & improve : share customer feedback with Product and Ops to eliminate pain points and enhance workflows.

And own :

What Makes You a Great Fit

Pay & Perks