Senior Training Specialist

Essential Job Duties and Responsibilities :

Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.

Learn new software programs and train division personnel

Develop training aids and quick reference guides for users.

Install personal computer and printer for new employees.

Provide training to new employees on the computer system and hardware packages.

Schedule and coordinate Skillware or other offsite training for new employees.

Provide ongoing training support to division personnel.

Update division personnel concerning changes in computer procedures.

Provide user support on all aspects of Enterprise Imaging System (EIS).

Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.

Install computer hardware and software upgrades.

Assist in the installation of EIS hardware and software.

Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and / or making training presentations.

Accompany field personnel to install computer hardware / software in agent’s office.

Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.

Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.

Perform other job related duties as necessary.

Knowledge, Skills, and Abilities :

Be fluent in the following software components :

Microsoft Office

Web Browsers :   Internet Explorer, Firefox, Chrome

Network basics for file transfers and management

Windows Desktop Operating System

Virtual Private Network (VPN)

Be knowledgeable with the following hardware components :

Personnel Computers, Laptops and Mobile Devices

Scanners and Printers

Ability to learn Company specific software and new software products.

Ability to listen carefully to users describe computer problems over the phone and the ability to diagnose problems and provide solutions.

Knowledge of or the ability to learn Rain and Hail’s products, services and systems in order to assist users.

Knowledge of or the ability to learn the terminology used by the insurance industry and the company.

Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.

Knowledge of organizational methods and ability to manage multiple tasks simultaneously.

Ability to learn and develop skills in the use of Division equipment, including computers, software, EIS scanners and workstations, calculators, telephone system, etc.

Ability to remain calm and professional during peak periods of activity.

Ability to work from oral or written communication.

Ability to travel away from home on a limited basis.

Ability to work independently under general supervision.

Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.

Ability to assist in other work related areas as required.

The pay range for the role is $69,500.00 to $92,000.00. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.  Chubb offers a comprehensive benefits package, more details on which can be found on our careers website.  The disclosed pay range estimate may be adjusted for the applicable geographic differential for the location in which the position is filled.

Associates Degree or Baccalaureate Degree in business, Computer Science or other related fields or equivalent work experience.  One or more years’ experience working with EIS software and hardware, personal computers, word processing and other software packages.

Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally.

At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.