Assistant Service Director II

Location: Las Vegas, Nevada
Employment Type: Full-Time | On-Site
Software: Entrata (training provided)
Company: National Horizon Real Estate Services
Compensation: $24.70 – $26.92 per hour + Renewal Incentive Bonus
Benefits: Medical, dental, vision, PTO, professional development
Start Date: Early–Mid October (Applications close 09/30/2025)

About Us

National Horizon Real Estate Services is a full-service property management firm specializing in multifamily and commercial real estate operations. We provide tailored management solutions designed to optimize performance, increase NOI, and deliver exceptional resident experiences. From lease-ups and stabilized communities to value-add repositioning and commercial centers, we bring expertise, efficiency, and a forward-thinking approach to every property we manage.

At National Horizon, we don't just manage properties — we elevate them.

Role Overview

We are seeking a hands-on Assistant Service Director II for a 500+ unit community in Las Vegas. This role supports the Service Director in overseeing maintenance operations, preventive programs, work order execution, and resident service excellence. It's an ideal opportunity for a skilled maintenance professional looking to step into a leadership support role with room for growth.

Key Responsibilities

• Assist the Service Director with daily operations: scheduling, delegation, and team performance oversight.

• Support renovations, rehabs, and make-ready projects to ensure on-time, high-quality completion.

• Perform skilled maintenance work including HVAC, electrical, plumbing, and appliance repair.

• Respond promptly and professionally to resident service requests.

• Ensure OSHA compliance and promote a safe working environment.

• Maintain accurate records for work orders, inspections, and preventive maintenance schedules.

• Step into leadership responsibilities when the Service Director is unavailable.

Qualifications

• 3–5 years of multifamily maintenance experience, with at least 1 year in a lead or supervisory role.

• Strong technical proficiency in HVAC, plumbing, electrical, and appliance repair.

• Organized, dependable, and adaptable with strong communication skills.

• Resident-first mindset with a focus on quality service.

• Knowledge of Fair Housing and multifamily operational standards.

• Comfortable with property management software and mobile work order systems (Entrata experience a plus, training provided).

Certifications

• EPA Certification – Required

• CPO Certification – Preferred

Education & Additional Credentials

• High school diploma or equivalent required (vocational/technical training preferred).

• Experience across market-rate, affordable, or mixed-income communities strongly valued.

• Professional presence with a reputation for reliability and leadership under pressure.

Our Values

At National Horizon, we're not looking to be the biggest — we're looking to be the best. We believe in:

• Performance without bureaucracy

• Leadership without ego

• Results without excuses

We also believe in professional ethics. We do not permit poaching — if you're currently employed, we ask that you do not recruit or refer employees from your current workplace. We protect relationships, play fair, and lead with professionalism.

Equal Opportunity Employer

National Horizon Real Estate Services is proud to be an Equal Opportunity Employer. We are committed to diversity, equity, and inclusion in our hiring practices and workplace. All qualified applicants will be considered regardless of race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, or other legally protected status.

Job Type: Full-Time | On-Site
Experience: Multifamily Maintenance – 3–5 years (Required) | Lead/Supervisor – 1 year (Preferred)
License/Certification: EPA Certification (Required) | CPO (Preferred)
Work Location: Las Vegas, NV – In Person