Supervisor, Benefits

Job Description :

Location : This role is eligible for remote work in CO CT FL GA IL MA TX WI

Rakuten International is a division of Rakuten Group Inc. a Japanese global technology leader in services that empower individuals communities businesses and society. Headquartered in San Mateo California with more than 4000 employees worldwide the Rakuten International business portfolio includes market leaders in e-commerce digital marketing advertising communications and entertainment. We create products and services that provide exceptional value by aligning members and the businesses that want to engage them in a shared community.

Summary

Rakuten International is seeking a hands-on US Benefits Lead to bridge strategy and execution. This role owns day-to-day operations for health & welfare and retirement programs as well as comprehensive management of US leave of absence and workplace accommodation processes. The Lead will supervise and guide the work of our benefits specialist and will be instrumental in leading continuous improvement and innovation within US benefits. The Lead will partner closely with the Director and key stakeholders on renewals plan design and vendor performance. The ideal candidate is equally comfortable rolling up their sleeves to resolve complex employee issues and stepping back to optimize processes data and vendor outcomes. This role requires a driven individual who is eager to shape and advance Rakutens benefits strategy in the US.

What youll do :

Program operations and employee support

Oversee daily administration of US health & welfare plans (medical dental vision HSA / FSA / Commuter life & disability voluntary benefits EAP well-being) and 401(k) ensuring accuracy timeliness and exceptional service.

Lead the comprehensive administration of US leave of absence and workplace accommodation requests (including ADA FMLA multi-state leave programs and company leave programs) ensuring strict compliance accuracy timeliness and empathetic support to employees in close partnership with relevant stakeholders.

Serve as escalation point for complex employee cases; research resolve and prevent recurrence through SOPs and training.

Manage eligibility life event processing evidence of insurability workflows and coordination of care / case management with carriers.

Partner with Payroll to ensure accurate timely deductions and arrears reconciliation; resolve discrepancies and over / under-collections.

Lead annual open enrollment execution end-to-end : project plan system configuration / UAT rates communications training and day-of support.

Vendor and plan management

Partner with our benefits and retirement brokers to manage day-to-day performance of carriers TPAs retirement recordkeeper leave vendor and COBRA administrator; own SLAs escalations and root-cause corrective actions.

Support Director and Global Total Rewards Team on renewals plan design changes and RFPs; lead implementations and file feed / EDI changes in partnership with HRIS and vendors.

Support People Experience Team on management and administration of the global well-being program.

Reconcile and approve monthly invoices; track credits performance guarantees and well-being incentives.

Compliance and governance

Ensure compliance with all federal and state regulations pertaining to leave of absences and workplace accommodations including FMLA ADA and relevant state-specific laws. Proactively identify potential risks and partner with Legal / Compliance as needed to mitigate them.

Ensure compliance with ERISA ACA HIPAA COBRA Section 125 MHPAEA and applicable state regulations; partner with Legal / Compliance as needed.

Coordinate annual notices SPDs / SMMs SBCs and 1095-C support with HRIS / Payroll.

Manage retirement plan operations in partnership with the recordkeeper and Payroll. Provide ADP / ACP testing support audits Form 5500 inputs loan / hardship reviews QDROs and fiduciary calendar tracking.

Maintain accurate plan documents and internal SOPs; monitor legislative changes and recommend updates.

Data systems and analytics

Own benefit configurations and testing in Workday in partnership with HRIS.

Develop dashboards and insights (enrollment cost trends participation well-being utilization leave interactions retirement savings health).

Forecast and track benefits budget; identify cost / savings opportunities without compromising employee experience.

People leadership and cross-functional partnership

Supervise a benefits specialist and provide day-to-day guidance work allocation and QA; coach for performance and growth.

Partner closely with People Experience HRBPs Talent Acquisition Global Total Rewards Payroll Finance Legal and Communications; deliver clear inclusive employee communications and manager enablement.

Drive process improvement and automation; simplify the benefits experience and reduce escalations.

Change projects and M&A

Lead benefits workstreams for new programs vendor transitions M&A site openings and state expansions.

Manage project plans risks and stakeholders; deliver on time and within scope.

What youll bring :

Required qualifications

7-10 years of progressive US benefits experience across health & welfare retirement and leave of absence with at least 2 years in a senior / lead capacity guiding others work.

Bachelors degree in Human Resources Business Administration or a related field; SHRM-SCP or CEBS certification preferred.

Deep working knowledge of ERISA ACA COBRA HIPAA Section 125 FMLA and multi-state requirements; experience with ADP / ACP testing support and retirement plan operations.

Demonstrated experience managing workplace accommodation requests under the ADA and relevant state laws including the interactive process and reasonable accommodation determinations.

Strong understanding of the interplay between leave of absence laws (e.g. FMLA state leaves) and workplace accommodation requirements (e.g. ADA).

Hands-on experience running open enrollment vendor implementations EDI / file feeds and invoice reconciliation.

Proficiency with HRIS / benefits administration in Workday and strong Excel skills (pivot tables lookups).

Demonstrated vendor management and negotiation skills; confident navigating escalations and driving SLA accountability.

Excellent judgment confidentiality and communication skills.

#LI-EP1

Five Principles for Success

Our worldwide practices describe specific behaviors that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

Always improve Always Advance - Only be satisfied with complete success - Kaizen

Passionately Professional - Take an uncompromising approach to your work and be determined to be the best

Hypothesize - Practice - Validate Shikumika - Use the Rakuten Cycle to succeed in unknown territory

Maximize Customer Satisfaction - The greatest satisfaction for our teams is seeing their customers smile

Speed!! Speed!! Speed!! - Always be conscious of time - take charge set clear goals and engage your team

Rakuten provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. Rakuten considers applicants for employment without regard to race color religion age sex national origin disability status genetic information protected veteran status sexual orientation gender gender identity or expression or any other characteristic protected by federal state provincial or local laws.

At the time of posting Rakuten expects the base compensation for this role to be within the range shown below. Individual compensation will vary based on job-related factors including the skills qualifications and experience of the successful candidate as well as business need and geographic location. The successful applicant for this role will be eligible for discretionary bonus health vision dental insurance 401k matching PTO Volunteer Time Off (VTO) and other employee benefits as the company implements.

USD $82782.00 - $142992.00 annually

Required Experience :

Manager

Key Skills

Sales Experience,Microsoft Office,Customer Service,Communication skills,Microsoft Outlook,Microsoft Word,Business Management,Benefits Administration,Microsoft Excel,Insurance Sales,Customer relationship management,Human Resources

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 82782 - 142992