Sr. IT Support Specialist

Job Description

Job Description

Salary : $60,000 / yr

Overall Responsibility

The Senior IT Specialist at Videon is responsible for implementing and maintaining technology infrastructure. Including effective IT planning and oversight of IT performance, AWS infrastructure management, managing computer and network systems, and ensuring backup and security systems operate effectively for Videons ~30-person environment.

Key areas of responsibility

• Define, implement and maintain overall IT services, procedures, and processes
• Direct daily operations of the IT department, analyzing workflow, establishing priorities, developing standards, and setting deadlines
• Develop computer information resources to provide data security and control, strategic computing, and disaster recovery
• Manage Linux and Windows servers that host key services
• Manage M365 environment for user management and access control
• Manage Atlassian JIRA and Bitbucket
• Manage and optimize the companys AWS accounts, AWS spend, and ensure AWS security best practices are followed
• Manage building access control, and backup power systems
• Manage vulnerability scans & security reporting tools
• Oversee operational budget and expenditures
• Consult with users, management, vendors, and IT employees to assess computing needs and system requirements
• Build and maintain vendor relationships and manage the purchase of hardware and software products
• Identify opportunities for improvement and make constructive suggestions for change
• Act as contact point for third party IT services
• Primary helpdesk point of contact
• Maintain company internal IT helpdesk articles
• Remain on the forefront of emerging industry practices

Qualifications

Skills

Educational requirements

3 years of field experience

Experience requirements

3 years of IT experience