NYC Experience Manager

Job Description

Job Description

WHO WE ARE

Within each Color Factory location, visitors are invited to experience the joy of color through interactive installations, immersive rooms, and carefully curated moments. Color Factory collaborates with artists, art institutions, nonprofits, and brand partners to tell compelling stories that make life just a little more joyful.

ABOUT OUR TEAM

We are passionate about tapping into the joy of color through the expression of art to create experiences that make people of all ages smile, connect, remember, and feel like kids again.

We believe in color’s unique ability to spark delight and to break down barriers so people can reconnect with themselves and others, and make color art accessible to and approachable for all.

ABOUT THE ROLE

The Experience Manager (EM)is responsible for overseeing all aspects of the guest experience, ensuring that every visitor enjoys a welcoming, inclusive, and joyful interaction at Color Factory. This role provides leadership to the Experience Team, fosters a positive and productive work culture, and ensures that operational standards align with Color Factory’s brand values..

ABOUT YOU

You continually consider how each idea enhances or detracts from the customer experience. Doesn’t sacrifice the customer experience for the sake of convenience or efficiency. Raise concerns when the customer experience is potentially at risk, even in difficult situations or conversations

You make decisions that improve the lives of others, even if it means more work on the back end. Understand what motivates each individual. Have the vision to see when a short-term challenge can yield a long-term gain with greater benefit to others.

You inspire others to action and create meaning for tasks and projects. Motivates through challenge and reward, and celebrates the accomplishments of others.

You treat failure as a valuable opportunity for learning and growth. Understand that skills and abilities can be developed through effort, study, and persistence.

You proactively seek opportunities to help individuals and the team get stronger. You don’t hesitate to share developmental feedback and to provide encouragement when times are tough. Helps others do more than they thought possible.

You believe in and promote the company values, and embody our values in words and actions. Respects and honors the diversity of the entire community.

SPECIFIC QUALIFICATIONS

Must be 18 years or older

Solid experience managing teams in a high-traffic venue or customer-focused environment such as retail, hospitality, or entertainment

Proven ability to coach, mentor, and improve team performance.

Background in event planning or operational management is a plus.

Open availability, including weekends and holidays.

BENEFITS & PERKSCOMPENSATION PACKAGE

Medical (FT Only)

Dental and Vision insurance

Critical Illness, Accident and

Hospital Indemnity

401 (k) Retirement Plan

Employee Assistance Program

Paid Safe & Sick Leave and Paternity Leave

Commuter Benefits

Vacation Policy

Paid Time Off

Complimentary tickets

Shop and Friends & Family discounts

Competitive Rates

Annual Market Analysis

401 (k) Employer Matching

HSA Employer Contributions

Student Loan Reimbursements

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

We are an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Color Factory not to discriminate on the basis of race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status or any other characteristic prohibited by federal, state and / or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, layoff, and termination.