Dining Room Supervisor - The Delegate

Job Description

Overview

We are seeking an experienced and dedicated Dining Room Supervisor to join our team at The Delegate Restaurant . As a Supervisor, you will play a pivotal role in overseeing the day-to-day operations of the restaurant, ensuring the highest levels of service, guest satisfaction, and team performance.

Competitive Benefits:

• Health/Dental/Vision coverage
• Paid Time Off
• 401(k) with company match
• Short and Long-Term Disability
• Tuition Reimbursement
• Employee Referral Program
• Pet Insurance
• Discounts: Hotels, Travel, Tickets, Restaurants
• Eligibility for discounted meal plan at HBCU client locations

Responsibilities

• Provide guidance, support, and direction to restaurant staff, including training, scheduling, and performance management.
• Interact with guests to ensure exceptional service, address concerns, and enhance their overall dining experience.
• Oversee and coordinate the activities of the restaurant during your assigned shifts, including managing guest reservations and table assignments.
• Monitor food and beverage quality, presentation, and service standards to ensure consistency and adherence to restaurant policies.
• Assist in managing inventory, including procurement, stocking, and minimizing waste.
• Monitor and manage financial aspects of the restaurant, including cash handling, billing, and expense control.
• Address and resolve customer complaints and operational challenges efficiently and professionally.

Qualifications

• Previous experience in a supervisory or leadership role within the restaurant or hospitality industry is required.
• Strong leadership and communication skills, with the ability to motivate and mentor staff effectively.
• Excellent customer service skills and a genuine passion for creating positive guest experiences.
• Proficiency in restaurant operations, including inventory management and financial reporting.
• Knowledge of health and safety regulations and a commitment to upholding them.
• Flexibility to work evenings, weekends, and holidays as needed.

Who We Are:

At The Delegate , we serve with a purpose, putting our guests' satisfaction at the forefront while striving to maintain the highest standards of performance and service. Being a part of the Delegate staff where guest come out for a casual evening out or a special occasion, The Delegate is the perfect destination. Be a part if curating a memorable dining experience. Where our guests discover modern twist on classic cocktails and new American cuisine. They can join us for drinks at the 40-seat bar after a day of exploring the Capital or a special evening our while in town for a convention. Don’t forget the rooftop patio with an expansive view of the city.

Thompson Hospitality is the nation’s largest minority-owned food and facilities management company. Our services include hospitality, full dining and quick service restaurants, campus dining, diversity consultation, facility operations and maintenance management. We are a family-run organization with more than thirty years providing services built on our core mission to provide a positive experience to every relationship we are involved in: one guest, one client, one team member at a time. As a fast growing company, we have a growth plan to more than double in size over the next three years. We are looking for team members who are interested in developing their careers to the next level while joining our team of over 4,000 employees, serving clients in over 40 states to include more than million guests each year. Thompson Hospitality focuses on three core areas in everything we do:

• Purpose
• Give back to our communities
• Celebrate diversity
• People
• Do the right thing
• Treat people the way you want to be treated
• Always do your best
• Be accountable for our actions
• Performance
• Serve the highest quality food
• Provide world-class service
• Maintain flexibility to better serve our clients

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.