Implementation Specialist

Job Description

Job Description

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email press@pattern.com.

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

We are seeking a detail-oriented and proactive Implementation Specialist, specifically for partner onboarding. A critical skill for this role is the ability to identify and integrate synergies between various systems and processes, ensuring seamless communication and optimization. The ideal candidate will possess a strong background in process development, project management, and cross-functional collaboration. Experience with low-code / no-code tools for workflow automation, such as n8n and Zapier, is also highly valued. In this key role, you will be responsible for developing and updating processes, creating and maintaining playbooks, and providing essential training and guidance both internally and externally. Additionally, you will support expansion efforts and contribute to continuous improvement initiatives across the organization.

What is a day in the life of an Implementation Specialist?

• Process Development & Updates :
• Develop, update, and optimize processes using tools like Asana, n8n and Lucid.
• Collaborate with teams to ensure processes align with business objectives and are efficiently implemented.
• SOP Creation :
• Design and maintain comprehensive SOP’s for both brand and internal processes.
• Ensure playbooks are up-to-date and effectively utilized across the organization.
• Continuous Feedback Program :
• Implement and manage continuous feedback programs for internal and external stakeholders.
• Gather, analyze, and act on feedback to improve processes, services, and customer satisfaction.
• Reporting :
• Prepare detailed reports for executive leadership, SEM / Director, and external stakeholders.
• Use data to drive insights and recommendations for process improvements.
• Material Creation & Updates :
• Create, update, and maintain documentation, guides, and other materials to support implementation efforts.
• Ensure all materials are accurate, comprehensive, and easily accessible.
• Expansion Process Development :
• Lead the development of processes to support global expansion, including but not limited to Creators, TikTok, PXM, fulfillment, and marketplaces.
• Work closely with cross-functional teams to ensure seamless execution and alignment with global strategies.

What will I need to thrive in this role?

What is the team like?

Sounds great! What’s the company culture? We are looking for individuals who are :

What is the hiring process?

How can I stand out as an applicant?

Why should I work at Pattern?

Pattern offers big opportunities to make a difference in the ecommerce industry! We are a company full of talented people that evolves quickly and often. We set big goals, work tirelessly to achieve them, and we love our Pattern community. We also believe in having fun and balancing our lives, so we offer awesome benefits that include :

Pattern provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability, status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.