Implementation Specialist

Job details :

Job Title : Implementation Specialist

Location : Salt Lake City, UT or Austin, TX (Hybrid - 3 days / week onsite)

Duration : 12 months contract (potential extension)

Pay : $38 / hr. on w2

About the Team and Role :

We are seeking an Implementation Specialist that will guide strategic and enterprise merchants through the process of connecting their business to client, primarily by way of client’s direct user interface and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success.

This role collaborates primarily with the Business Development Team, Vehicle Sales team, internal partners, & regional business unit teams. In this role, you will report to the Manager of Implementation, who reports into the broader Connectivity Strategy & Operations organization.

What you will accomplish :

• Guide enterprise and strategic merchants in setting up client accounts using third-party software, the client interface, and tools for successful listing creation and order retrieval.
• Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions.
• Troubleshoot and resolve merchant and partner issues.
• Partner with internal teams at client and external partners in order to successfully onboard vehicle dealerships and core sellers to client.
• Advise on Marketplace standards, ensuring sellers are set up for success.
• Smoothly transition merchants from Onboarding to post-live teams, such as Scaling and Account Management.
• Identify and implement process optimizations in coordination with the team and stakeholders.
• Collect merchant feedback and advocate on their behalf internally.
• Document projects and interactions in Salesforce, tracking performance data.
• Report weekly on KPIs.

What you will bring :