Dispatcher

Dispatcher

We are looking for a Dispatcher to join our growing team. This role is ideal for someone looking for an entry-level position tasked with holding down the fort for our Managed Services team and sounding the alarm for client issues that need immediate resolution.

While our dispatchers don't need to be very technical, they are masters of following processcrossing every t and dotting every i. They have an impeccable knack for effectively communicating what needs to be done and looping in the right task force to accomplish the seemingly impossibleit's just all in a day's work.

As a remote, solo resource during their assigned shift, they have a specific rhythm that keeps them on task and in charge of all the processes simultaneously executing outside normal business hours. Simply put, this role is vital to our success are you the weekend allocation artist we've been seeking?

This position is a part-time rotational Saturday & Sunday position from 8 : 30 AM - 3 : 30 PM CST. Based on the rotational weekly schedule, monthly working hours will typically range from 7-21 hours.

Responsibilities (including but not limited to) :

• Be available and logged into the Managed Services support queues and required tools
• Be the first point of contact for incoming issues and triage using our standard processes
• Ensure SLAs are being met on open tickets and escalate as required
• Follow New Call Process to :
• Answer Service Desk calls and emails via New Call Board
• Gather required information to identify pertinent ticket details
• Gather urgency and impact
• Create ticket
• Reference our Ticket Processing Guide to assign and escalate
• Communicate next steps to the client based on urgency

Follow Dispatch Process to :

Skills & Qualifications :