Applications Engineer

Job Description

Job Description

As a member of the Engineering Team at OnLogic, you live at the intersection of many stakeholders. You prioritize and execute simultaneous responsibilities autonomously, with the support of your team and management. On any given day, you may work directly with customers, partners, vendors, and colleagues in Sales, Production (Manufacturing), Technical Support, Electrical & Mechanical Engineering, and Product Management. Each of these stakeholders brings unique perspectives and have different technical and communication needs. You bring all of that together to deliver excellent products, while building relationships internally and externally along the way. This is an on-site role in either our South Burlington, VT headquarters or Cary, North Carolina office.

In this role, you’ll be responsible for :

• Collaborating across teams to solve complex customer challenges and develop system-level solutions spanning computer, electrical, and software engineering, driving solutions through to completion.
• Prioritizing multiple tasks, managing time effectively, and communicating milestones clearly while executing to plan.
• Working with Sales Engineers to bridge the technical gap between customers and products, offering hands-on technical guidance and support.
• Technically evaluate and identify potential new partners and use cases in collaboration with product managers. Support product ecosystem expansion.
• Work directly with customers to support new partnership implementations by joining calls, translating partner offerings into opportunities, and providing technical guidance.
• Diagnosing field failures to their root causes, identifying potential improvements, and documenting your findings internally and externally, as appropriate.
• Creating clear technical documentation such as guides, system notes, and customer applications.
• Supporting the Firmware team with BIOS changes and customizations, ensuring proper testing and validation.
• Partnering with the Regulatory team on time-critical testing, internal development, and visits to regulatory bodies.
• Driving continuous improvement to streamline processes, minimize waste, and reduce inefficiencies across the company.
• Log, track, and aggregate system design limitations to inform new product designs.

The team you will be joining :

Our Engineering team creates our cutting edge industrial computers by finding innovative solutions on a daily basis. The Engineering team's success relies on collaboration, creative thinking, and a commitment to being at the forefront of technology. Roles on our Engineering team include, Electrical, Mechanical, Applications and Regulatory.

Learn more about Life at OnLogic

Requirements

Who we're looking for :

You remain up to date with new IT trends and technologies, have experience building and customizing computer systems and working with hardware at the component level. You’re results oriented with a positive problem solving mindset. Your natural sense of personal responsibility enables you to get projects done on time, and hold yourself and others accountable along the way.

Who we are :

OnLogic employees have the opportunity to shape our future and drive impactful change. We design and manufacture specialized computers and hardware solutions for companies all over the world, helping them to make the seemingly impossible possible. Our computers are designed to work where others fail, and it's our vision to be the first choice in industrial computing. To make that vision a reality, we've built a team of ambitious problem solvers, guided by the company's core values of Open, Fair, Innovative, and Independent. We have an open office, open salaries, and strive to be fair and transparent in our decision making. We encourage input and feedback from every member of our team and look to improve ourselves and our business every single day.

Diversity is an essential element of our core values. Not just respecting, but actively embracing a variety of backgrounds, life experiences, and opinions, helps us foster innovation, enhances our problem-solving capabilities, and promotes learning and engagement among the members of our team. We strongly encourage those with diverse backgrounds to apply.

We are committed to providing a safe, inclusive, and harassment-free workplace for all employees. We do not tolerate any form of harassment, discrimination, or bias based on race, ethnicity, gender, sexual orientation, religion, disability, age, or any other protected characteristic.

To learn more about our values, our mission and what it's like to work at OnLogic, visit www.onlogic.com / careers.

Benefits

The salary range for this role is $70,000 to $100,000. We determine final compensation based on discussions with applicants and their experience in similar roles.

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