Customer Service Supervisor

Position Purpose :

Increase market share by motivating, training, delegating and coaching a staff of Customer Service Representatives to achieve established corporate goals.  Responsible for coordinating customer service with other departments.

Primary Responsibilities :

• Identify customer needs and satisfy them profitably.
• Maintain existing customer base through effective customer service skills.
• Responsible for overall order entry process – review flow accuracy, ensure cut off times are adhered to, communicate with Sales Management regarding potential issues
• Insure follow through with customer requests by customer service.
• Hire, hold team accountable, training, write schedules, manage CMP process and conduct 30,60,90 day reviews.
• Understand edit procedure, operate the phone system and by cross training with customer service representatives, run necessary reports as needed.

Education :

Experience :

Skills :

Strong organizational skills and ability to handle crisis situations effectively