Sr Adj CGL
Location : Worcester, MA
Duration : 3+ Months of Contract
This is a full time, exempt role, 2 days in office.
Office locations for role : Itasca, IL, Worcester, MA, Southfield, MI, Howell, MI, Richmond, VA, Syracuse, NY
- Top 3 skills for the positions + additional job description details from the manager :
Direct GL experience - 4 yrs.+ (Bodily Injury 1st, Property Damage 2nd)
Insurance Carrier experience (NOT TPA) - If they have a mix of Carrier and TPA that would be acceptable.Critical thinking, able to understand multiple layers of claims. - Coverage Knowledge (Endorsements)Candidates with 10+ years of CGL experience are likely already operating at a senior level within their current organization. They may be motivated to make a move for improved work-life balance, hybrid or fully remote flexibility, and stronger incentives.Must Have :
Adjuster License - Must HaveAppraiser LicenseDriver LicenseDegree : Work experience will override; 5-7 yearsSkill Preferences :
Claims Investigation & liability assessmentPolicy Interpretation & coverage analysisKnowledge of Insurance RegulationsNegotiation & Settlement SkillsCustomer Service & CommunicationTime ManagementTech ProficiencyYears of Experience : 5+ years to be considered Sr level
Overview / Summary : This position requires daily telephone contacts with the commercial line policyholders, risk managers, and agents. Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of complex commercial claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are multi-state and involve commercial customers.
Responsibilities / Essential Functions :
Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.Handle complex commercial liability claims.Works within significant limits and authority on assignments of higher technical complexity and coordination.Uses discretion and independent judgment in claim handlingIdentifies possibly suspicious claimsPossesses demonstrated technical knowledge and skills, including product and industry.Claims handled will be of greater complexity and will require a higher level of investigation, analysis, evaluation and negotiation including interpretation of commercial coverages.Claims handled will involve moderate complexity, severity and exposuresAuthority levels are higher in recognition of the higher proficiency associated with this level.May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.They may be used as a technical resource by adjusters may represent the company at mediation, arbitration and trials.May provide training and mentoring to adjusters.Assignments are broad in nature, usually requiring originality and ingenuity.Review and analyze contracts, leases, and identify risk transfer opportunitiesDemonstrate ability to write positional coverage letters.Required Skills, Key Competencies and Experience :
Typically has 4 to 10 years Commercial General Liability experienceBachelor's Degree or equivalent experience, industry designation preferred.Dedicated to meeting the expectations and requirements of internal and external customersMakes decisions in an informed, confident and timely mannerMaintains constructive working relationships despite differing perspectivesConsiders the perspectives of others and gives them credibilityStrong organizational and time management skillsAbility to negotiate skillfully in difficult situations with both internal and external groups Demonstrates ability to win concessions without damaging relationships.Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.Understanding of applicable statutes, regulations and case lawThinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.Easily adapts to new or different changing situations, requirements or priorities.Cultivates an environment of teamwork and collaborationOperates with latitude for un-reviewed action or decision.Computer experience (MS Office, excel, word, etc.)Proficient using Claims systems (i.e. CSS, PMS, CMX, etc.)Ability to work in a paperless environment