Technical Engineer - Payments

Job Description

Provide day-to-day support via ServiceNow for incidents and service requests

Troubleshoot issues with payment gateways, terminals, and middleware

Support and maintain Opera Cloud PMS integrations

Use PowerShell and automation tools to streamline tasks and generate reports

Manage payment device connectivity and network configurations

Collaborate with internal teams and vendors to resolve issues

Maintain technical documentation and contribute to knowledge base

Monitor systems proactively to prevent incidents

Participate in system integration projects and document platform connections

Stay current on PCI DSS compliance and security standards

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Skills and Requirements

ServiceNow Helpdesk experience (incident and request management)

Hotel IT background with exposure to property-level systems and operations

Hands-on experience with Oracle Opera Cloud PMS

Knowledge of payment gateways, transaction flows, tokenization, and reconciliation

PowerShell scripting for automation and reporting

Basic networking knowledge (IPs, ports, firewalls, VPNs)

Awareness of PCI DSS and securing cardholder data Strong troubleshooting skills in complex technical environments

Experience writing technical documentation (SOPs, KBs, runbooks)

Jira experience for ticketing and agile workflows

Exposure to payment device management (terminals, middleware)

Familiarity with cloud platforms and REST-based APIs

Experience with monitoring / logging tools (e.g., Datadog, Splunk)