Director of Operations

Director Of Operations

Are you a B2B sales or account manager with a strong track record of success building and managing sales / account management teams? Do you enjoy a culture that rewards based on performance? If you said yes, City Wide would like to hear from you!

City Wide Columbus, the nation's leading management company in the building maintenance industry, is seeking a Director of Operations (DOO) to join our successful team. In this position, the DOO is responsible for managing the operations of City Wide's building maintenance solutions (janitorial and other services) it provides to clients. The position will lead a team of Facility Services Managers (FSM's) and manage effective relationships with all assigned clients. This position is responsible for ensuring client satisfaction and client growth. Must achieve annual business objectives, budget expectations, and is responsible for maintaining adequate workforce levels.

Who Are We :

We are a management company in the building maintenance industry. We manage services on behalf of our building owners and property managers. If you are seeking an exciting career and are leader of people, City Wide offers you a unique opportunity to use your skill set to create the lifestyle and income doing exactly what you do today, but for yourself, rather than corporate America!

Essential Functions :

• Lead, develop, and manage a high-performing team of Facility Service Managers (FSMs) and operational staff, including hiring, training, and ongoing performance development.
• Oversee all aspects of operational and financial performance, including revenue growth, profitability, IC and temporary labor management, and expense control.
• Build and maintain strong client relationships to support retention above 90%, oversee new client startups, and ensure service excellence through regular building inspections and CRM data accuracy.
• Ensure vendor and Independent Contractor (IC) compliance, quality of service, and alignment with client scopes of work.
• Collaborate with sales to identify and drive cross-selling opportunities, with a focus on expanding non-janitorial services.
• Maintain a strong field presence by working alongside FSMs weekly, providing coverage as needed, and traveling within the market up to 50%.

The City Wide team is committed to positively impacting the lives of everyone within the City Wide community of franchisees, clients, employees, contractors, and vendors. We believe everyone matters and being successful in life is not enough. We must also be significant!