Customer Success Chief of Staff

Chief Of Staff

BizzyCar is a B2B SaaS company transforming the automotive care experience for consumers, dealerships, and manufacturers. Our mission is to simplify car repairs, enabling consumers to resolve issues like recalls without leaving home or work. Through our automated platform, we streamline the process from manufacturers to dealers to customers, significantly reducing notification times and making repair scheduling seamless. Dealers benefit from increased repair revenue and strengthened customer relationships, while OEMs avoid costly fines.

We are solving a $22B industry challenge, with over 70 million cars on the road having unresolved recalls. BizzyCar is a fast-paced, results-driven company with an experienced leadership team skilled in building high-value businesses. Employees enjoy competitive pay, equity opportunities, and medical benefits. While we're a dispersed team, we prioritize collaboration and meet quarterly to maintain our strong culture.

The Chief of Staff will serve as a strategic partner and right hand to the VP of Customer Success, ensuring that the department's goals / OKRs, people, and operations are executed effectively and in alignment with BizzyCar's mission to make cars safer. This role will provide executive-level support, help manage and scale processes, coordinate cross-functional initiatives, and enable operational excellence across a 20+ person CS team consisting of Customer Success Specialists (remote), Dealer Relations Managers (field-based), and CS leadership.

Strategic Operations

Executive Exposure

Known / up and coming Start-up / SaaS role

Fast-tracked Upward Mobility

Strategic Planning & Execution :

• Support the VP of CS in quarterly OKR planning, WoW tracking, and reporting.
• Drive cross-functional alignment with RevOps, Ops, and Billing (as needed) on CS priorities.
• Manage follow-up and accountability across the leadership team to ensure timely execution of initiatives (e.g. OKR / KR's owned by Directors / Senior Manager of CS)

Operational Excellence :

Team & Culture Support :

Executive Liaison & Special Projects :

The Customer Success Chief of Staff would gain valuable experience and exposure to people and department management. The professional development tracks at BizzyCar could be numerous including an opportunity to be promoted in a people manager role from the stepping-stone of the CoS. It is assumed that the requisite responsibilities of a manager within BizzyCar will be gained on an accelerated timeline by starting from a Chief of Staff position.

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid time off, medical, dental, 401k, vision and equity benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. To learn more about our company please visit : www.BizzyCar.com.

What We Offer :

BizzyCar, Inc. does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity, or any other reason prohibited by law in provision of employment opportunities and benefits. At this time, the company does not provide sponsorship for U.S. visas or immigration benefits. To that end, the company does not provide financial, legal or administrative support for employment-based U.S. immigration benefits. In compliance with the Immigration Reform and Control Act of 1986, and as a condition of employment, all employees must complete the Form I-9 and present unexpired documents showing that the employee is legally authorized to work for any employer in the United States.