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Technical Project Manager

Care LogisticsAlpharetta, GA, United States

4 days ago

Job type

Full-time

Job description

The Technical Project Manager (TPM) has three main responsibilities :

Project Manage all technical tasks during implementation and upgrades.
Install and configure servers and the Care Logistics applications in Amazon Web Services (AWS) and on premise.
Perform technical operations and oversee availability, performance, and supportability of our observability infrastructure.

The TPM acts as the project manager and liaison between Care Logistics and the customer for all technical activities. The TPM is responsible for coordinating the system configuration, sizing, ordering, and installation while technically engineering and managing the integration of Care Logistics solutions. They work closely with Solutions Delivery and customer resources in support of organizational objectives. Solutions Delivery functions include project delivery tasks such as solution sizing, technical project planning, customer guidance, system installation, system validation, system testing, technical training, and support of technical onsite events. The TPM facilitates DevOps functions between development and the Solutions Delivery teams to ensure technical operations are correctly executed, effectively communicated, and continuously improved.

ESSENTIAL RESPONSIBILITIES :

Solutions Delivery Functions

Delivery components of customer project tasks which include :

Assist with the design and implementation of new technologies

Assist with the sizing of customer systems

Train new employees on all aspects of the role

Considered a Subject Matter Expert for all aspects of the technology and project delivery

Install and troubleshoot software, hardware, and services necessary to support Care Logistics solutions

Lead the engineering of hospital customer’s technical solutions

Lead, plan, organize and drive the design, testing, and implementation of Care Logistics software solutions and related advisory services

Educate customer on technical aspects of the Care Logistics system

Interface with service and hardware system vendors to build and configure systems

Participate in onsite customer events, including technical go-live

Technical Operations and Observability :

Manage alert and monitoring configuration

Collect, aggregate, and visualize metrics to provide actionable insights

Advise right-sizing of AWS infrastructure resources to optimize cost and performance

Manage incident response

Provide insight to Cloud Center of Excellence

Additional tasks which include :

Provide primary technical support for project team members

Provide Tier 2 level support for Care Logistics Support team

Create and maintain internal environments for use by Care Logistics Client Engagement team

Create Knowledge Base articles and other technical documentation for use by Care Logistics employees and customers

Define and maintain a clear, concise documented process for the implementation and integration of the system

Collaborate with teammates to troubleshoot and maintain existing application modules

Participate in DevOps initiatives to improve products and operations

QUALIFICATIONS – EDUCATION, WORK EXPERIENCE, CERTIFICATIONS :

REQUIRED

Bachelor’s degree in Computer Information Systems or equivalent experience

PMP certification and / or equivalent experience

2-4 years hands on experience using Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch

2-4 years of monitoring systems experience using tools such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.

4-6 years demonstrated project management experience

Advanced operation and maintenance of Linux (Red Hat Operating System)

Demonstrated advanced analytical and troubleshooting skills

3+ years integrating software / hardware systems in client-server and cloud environments

Proven organizational and delivery skills

DESIRED

AWS certification desired

Automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN

Operational best practices related to systems operation and maintenance in on-premises and AWS production environments

Industry standard application / applet containers such as Tomcat

PostgreSQL and Aurora Databases (installation, configuration, and operation)

Production High availability server environments

Complex hardware and software installations

Management of enterprise reporting tools and / or related technologies

Project delivery, operations, and support using DevOps and / or Agile methods

Support leadership experience

Use of ticketing systems such as JIRA and / or related incident management tools such as OpsGenie

Comprehension of related scientific and technical journals, abstracts, financial reports, and legal documents.

Preparation of articles, abstracts, editorials, journals, manuals, and critiques.

Preparation and delivery of comprehensive presentations, participation in formal debate, extemporaneous communication, and professional communication before an audience.

Professional certifications in related industry skills such as DBMS, CISSP, ITIL, Agile, and Lean are a plus

KNOWLEDGE, SKILLS, AND ABILITIES :

Develop strong and productive working relationships with others

Form strong team bonds and enhance team performance

Strong organizational and quality management skills with ability to handle multiple, competing tasks and priorities

Cope with rapidly changing information in a fast-paced environment

Proven communication, interpersonal, analytical, and organizational skills

Proven ability to properly communicate with customers (in person and via phone) and manage expectations during a project

Work both independently and as a member of the implementation and support team

Manage multiple concurrent activities, all with fluctuating deadlines, by working with other departments, both internal and external

Quickly identify and resolve issues

Quickly understand complex concepts

Excellent oral and written communication skills

Excellent customer management skills

Above average observational skills to collect data and validate information

Outstanding analytical skills with the ability to critically evaluate the information gathered from multiple sources, reconcile conflicts, relate high-level information to details, and distinguish user requests from underlying business problems / needs.

Effectively represent Jackson Healthcare / Care Logistics values and principles in decision-making and actions

Support leadership and / or project management

Excellent troubleshooting skills

Excellent organizational and delivery skills

Install, configure, and manage hardware and software in AWS and on-premises environments

Provide specifications for system hardware and AWS service requirements

Implement complex system solutions involving multiple technologies

Control and implement complex system and application feature configurations

Troubleshoot complex system and technical issues

Read and understand system and application logs

Proven ability to communicate and teach complex technical concepts to less technical resources

Excellent communications and interpersonal skills, as well as analytical and problem-solving skills

Excellent documentation skills

REQUIRED KNOWLEDGE

Amazon Web Services (AWS) services such as EC2, RDS, Systems Manager, VPN, CloudWatch

Monitoring systems such as AWS CloudWatch, Datadog, New Relic, SolarWinds, Dynatrace, etc.

In-depth knowledge of Linux (Red Hat Operating System) concepts and operations in a production environment

VMware, Web servers, DBMS, Reporting and analytic tools

Project Management Methodologies

Advanced PC knowledge including proficiency with MS Outlook, Word, Excel, and PowerPoint

DESIRED KNOWLEDGE

Knowledge automating and configuring Amazon Web Services (AWS) such as EC2, RDS, VPN

Understanding of high availability server environments

Hardware and software installation techniques

Healthcare Information Systems

Enterprise reporting tools

DevOps and Agile methodologies related to project delivery, operations, and support

Ticketing systems such as JIRA and related incident management tools (such as OpsGenie)

TRAVEL REQUIREMENTS & WORKING CONDITIONS :

10-80% travel required

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; write; type; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear; and smell

The employee must frequently lift and / or move up to 50 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

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Technical Project Manager • Alpharetta, GA, United States

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