No longer accepting applications
Collections Agent
CornerStone StaffingWhiteville, North Carolina, United States1 day ago
Job type
- Full-time
Job descriptionExecute collections activities following standard procedures and regulations Meet call volume, contact percentage, and resolution targets Negotiate repayment options aligned with customer circumstances and company policies Document all interactions accurately in internal systems Coordinate with supervisors on accounts needing escalation for repossession or foreclosure 3 years of customer service experience High School Diploma or GED Call center experience (highly preferred) Bilingual (highly preferred) Microsoft Office Suite (Outlook, Word, Excel) Collection management platforms Automated telephony / dialer systems Effective verbal and written communication Strong time management and decision-making abilities Collaborative team player under pressure Must pass criminal background check and drug screening Provide two verifiable employment references
Collections Agent / Customer Service Representative
Location Whiteville, NC | Onsite
COMPENSATION & SCHEDULE
- $15.00 / hourly
- Flexible schedule : Mon–Sun, 8 : 00am–9 : 00pm with mandatory overtime
- EOM schedule : Bell to Bell (7 : 00am–8 : 00pm or 8 : 00am–9 : 00pm with two 1-hour lunches)
- Sunday Dialer : 1–2 shifts per quarter, with potential for more during month-end
- Holiday availability required for temporary staff
ROLE IMPACT
This position plays a vital role in the financial recovery process by managing delinquent accounts with urgency, professionalism, and compliance. Success is driven by meeting productivity metrics, resolving account balances, and following structured collection procedures to reduce financial risk.
KEY RESPONSIBILITIES
MINIMUM QUALIFICATIONS
CORE TOOLS & SYSTEMS
PREFERRED SKILLS
COMPLIANCE REQUIREMENTS
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at :
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Collection Agent • Whiteville, North Carolina, United States
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