People Associate

Job Description

Job Description

We are looking for a dedicated People Associate to join our team in Richardson, Texas. This hybrid role requires working onsite from Tuesday to Thursday and offers an excellent opportunity to contribute to a dynamic service center environment. As a long-term contract position, you will play a critical role in managing service tickets, ensuring data accuracy, and collaborating with stakeholders.

Responsibilities :

• Manage service tickets by logging, tracking, and resolving requests or issues through internal systems, ensuring timely follow-up and accurate documentation.
• Perform regular data entry tasks, maintaining and updating records in relevant databases with precision and attention to detail.
• Communicate effectively with team members and stakeholders to address inquiries and provide updates on ticket statuses.
• Collaborate with colleagues to ensure seamless operations and a positive working environment.
• Uphold compliance and quality standards in all tasks, ensuring adherence to organizational policies.
• Utilize Microsoft Office Suite and other software tools, including ServiceNow and PeopleSoft, to perform daily responsibilities efficiently.
• Handle inbound and outbound calls professionally, ensuring clear and effective communication.
• Maintain data integrity by verifying and correcting information as needed.
• Document processes and updates thoroughly to support organizational transparency and accountability.
• Minimum of 3 years of experience in customer service or a related field.
• High school diploma or equivalent education level.
• Proficient in Microsoft Office Suite and basic computer functions.
• Familiarity with ServiceNow and PeopleSoft applications is preferred.
• Strong attention to detail and accuracy in data entry and documentation.
• Excellent multitasking skills to handle various responsibilities effectively.
• Exceptional communication skills, both verbal and written, adaptable to different audiences.
• Demonstrated ability to build positive relationships and collaborate with team members and stakeholders.