Client Services Specialist (Louisville)

ABOUT US

Biodesix is a leading diagnostic solutions company, driven to improve clinical care and outcomes for patients. Biodesix Diagnostic Tests support clinical decisions to expedite personalized care and improve outcomes for patients with lung disease. Biodesix Development Services enable the worlds leading biopharmaceutical, life sciences, and research institutions with scientific, technological, and operational capabilities that fuel the development of diagnostic tests, tools, and therapeutics.

Our Mission : Transform patient care and improve outcomes through personalized diagnostics that are timely, accessible, and address immediate clinical needs.

Our Vision : A world where patient diseases are conquered with the guidance of personalized diagnostics.

For more information, please visit www.biodesix.com.

OVERVIEW

Client Services Specialists will provide direct support for field-based Sales Consultants (SC), providing insight and completing tasks to assist with territory management. Specialists will interface with physicians, nurse navigators and other site personnel to expedite the release of test results. Daily workflow will include positioning tests for release, managing the flow of information between sites, the SC, and the lab, and navigating roadblocks to successful onboarding and relationship management. Client Services Specialists will have daily responsibility for ensuring their work provides timely, professional support to our patients, our physician partners, and external field team.

JOB LOCATION & SCHEDULE :

Louisville, CO - Hybrid | 3 days On-Site

Monday through Friday 6 AM to 2 : 30 PM

RESPONSIBILITIES

• Understand and put into practice established policies and procedures
• Drive test resolution through information gathering and collection of missing information
• Foster positive collaboration between SCs and Client Services
• Act as liaison between internal sales team, physicians, nurse coordinators and other stakeholders to ensure the flow of information and results within established protocol
• Assist sites with initial portal access and technical support
• Support onboarding efforts by assisting SCs with identified challenges in the field
• Provide professional and positive support to internal and external clients during all phases of test management
• Impact revenue by obtaining missing insurance information, and medical records
• Develop and distribute standardized and ad-hoc reporting to SC
• Contribute to training of Client Service Specialist peers (Level I or II or III)
• Actively seek out and participate in learning opportunities both internal and external to assist in the expansion of the quality of support offered

REQUIREMENTS

EDUCATION AND EXPERIENCE

COMPENSATION

Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.