IT (Information Technology) Manager

IT Manager

The IT Manager is a key member of the leadership team with responsibility for overseeing the IT and technology systems related to the Digital Literacy Program. This position ensures efficient functioning of all technological equipment, security and processes and provides oversight of the digital equipment loan program. The ideal candidate will have strong technical skills, leadership experience, and a passion for keeping up with evolving technology trends. This is a 1-year grant funded position.

Operational Duties :

Manage the organizations IT infrastructure, including hardware, software, and networks

Oversee digital technology support staff and coordinate technical support

Develop and implement IT policies, procedures, and best practices

Ensure the security of the IT equipment systems, networks, and data

Monitor IT systems performance, troubleshoot issues, and provide timely solutions

Manage software and hardware procurement and inventory

Plan and execute technology upgrades and ensure system integration

Maintain relationships with external vendors and service providers

Provide training and support for digital technology support staff on IT-related issues

Positions Reporting to IT Manager

Digital Technology Coordinator

Minimum Position Qualifications

Strong leadership and communication skills

In-depth knowledge of IT systems, software, and hardware

Excellent troubleshooting and problem-solving abilities

Experience with network security, data protection, and compliance

Ability to track digital equipment loan program

Proficient with IT management software and tools

Strong analytical and organizational skills

Avid multitasking

Detail oriented with a high level of accuracy

Motivated and willing to take initiative

Team oriented

Excellent interpersonal skills

Ability to creatively provide solutions

Ability to thrive in a fast-paced environment and exemplify leadership and composure under pressure

Experience and / or desire to work in a nonprofit environment.

Preferred Experience / Education

Associates degree in Computer Science, Information Technology, Education, or Marketing or a related field (preferred)

2+ years of experience in IT, Education and / or Customer Service or a similar role

Experience in nonprofit organizations a plus.

Graduation from four year college or university with a major in Instructional Design, Information Studies, Education, Curriculum Development, Social Sciences, planning, technology, or a related field.

Physical Demands

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Prolonged sitting or standing for long periods of time;

Occasionally will lift up to 25 pounds