Senior Manager Client Implementations

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose : Bringing our heart to every moment of your health.

This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver.

Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary

As the Senior Manager for Client Implementations, you will lead and manage client implementation activities and staff across locations in support of the designated lines of business (LOB) products and clients of CVS Caremark.

In addition, you will manage projects related to process improvement, SOPs, training, and the maintenance & development of implementation tools and staff as assigned.

Contractual compliance, organizational risk identification / mitigation, escalated issue resolution, and sales support are required.

You will work independently in a self-directed team environment and work cross-functionally between interrelated departments linking departmental objectives to corporate objectives.

Additional responsibilities include :

Mitigating client / member risks and internal risks through comprehensive understanding of the organization and any impacts of project components, in both proactive and reactive resolution circumstances.

Mitigating compliance and regulatory risks associated with the implementation.

Partnering with sales, marketing, benefits, and other functional areas to facilitate operational procedures and implementation processes for client setup.

Leading a team of Implementation Managers (IMs) and providing expert support through the implementation process of gathering client requirements, clarifying client intent, translating client requirements for entry into CVS operating systems, and defining reporting and communication needs.

Managing, forecasting, and communicating resource capacity planning and client pipeline assignments, while ensuring quality and service standards are met, including contractual deliverables and overall client satisfaction.

Required Qualifications

5+ years of client relationship management experience, with proven client implementation and project management experience, within a healthcare / PBM, account services, customer service, non-IT client implementations, or related industry

Future travel to client meetings or onsite training may be required 10-25% depending on specific role

Education

Bachelor's degree required; will consider comparable work experience.

Pay Range

The typical pay range for this role is :

$75,400.00 - $166,000.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.

This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This position also includes an award target in the company’s equity award program.

In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities.

The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees.

The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits.

CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners.

As for time off, Company employees enjoy Paid Time Off ( PTO ) or vacation pay, as well as paid holidays throughout the calendar year.

Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.