Implementation Specialist

Payrate : $35.00 - $37.96 / hr.

Summary :

We are seeking an implementation specialist that will guide strategic and enterprise merchants through the process of connecting their business to Company, primarily by way of Company's direct user interface and third-party software partners who have adopted our APIs. You will work with multiple sellers at a time, managing their onboarding projects and ensuring they are set up for success.

This role collaborates primarily with the business development team, vehicle sales team, internal partners, & regional business unit teams. In this role, you will report to the manager of implementation, who reports into the broader connectivity strategy & operations organization.

Responsibilities :

• Guide enterprise and strategic merchants in setting up Company accounts using third-party software, the Company interface, and tools for successful listing creation and order retrieval.
• Onboard and configure vehicle dealership accounts, setting up data feeds, listing templates, stores, and promotions.
• Troubleshoot and resolve merchant and partner issues.
• Partner with internal teams at the Company and external partners in order to successfully onboard vehicle dealerships and core sellers to Company.
• Advise on marketplace standards, ensuring sellers are set up for success.
• Smoothly transition merchants from onboarding to post-live teams, such as scaling and account management.
• Identify and implement process optimizations in coordination with the team and stakeholders.
• Collect merchant feedback and advocate on their behalf internally.
• Document projects and interactions in salesforce, tracking performance data.
• Report weekly on KPI's.

Qualifications :

Pay Transparency : The typical base pay for this role across the U.S. is : $35.00 - $37.96 / hour . Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, dental, and vision benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

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