German Speaking Customer Service for Education & E-Learning industry

German Speaking Customer Service Representative

Patrique Mercier Recruitment is the leading agency for candidates seeking jobs in their native language in various countries. We specialize in connecting talented professionals with opportunities across multiple industries, including social media, gaming, healthcare, retail & e-retail, travel, automotive, financial, insurance, energy, and telecommunications. Our recruitment process is finely tuned to match the best candidates with the right employers, ensuring a seamless transition and growth in their careers. We pride ourselves on our commitment to supporting individuals on their journey to finding their dream job abroad. We are currently seeking a dynamic German Speaking Customer Service Representative for the Education & E-Learning industry. This role is perfect for individuals who are passionate about education and technology and want to make a difference in students' lives. The ideal candidate will possess excellent communication skills and a customer-centric mindset, as well as the ability to thrive in a fast-paced environment. Join us at Patrique Mercier Recruitment and embark on a rewarding career while helping others pursue their educational aspirations internationally.

Responsibilities

• Provide exceptional customer service to German-speaking clients in the education and e-learning sector.
• Assist customers with inquiries regarding educational products and services.
• Resolve customer issues and complaints in a timely and professional manner.
• Maintain comprehensive knowledge of the company's offerings and educational programs.
• Document and track customer interactions using the CRM system effectively.
• Collaborate with team members to enhance the customer experience and improve service delivery.
• Provide feedback to management on customer suggestions and potential areas for improvement.