Process Analyst

A company is looking for a Process Analyst, Customer Experience.

Key Responsibilities

Optimize and standardize customer support operations to enhance customer satisfaction

Create and maintain formalized workflow documentation for customer support agents

Collaborate with cross-functional teams to align process improvements with organizational goals

Required Qualifications

Bachelor's degree in Math, Engineering, Software Development, Business Administration, Operations Management, or equivalent experience

Proven experience in customer support operations and process analysis

Familiarity with customer support systems and process modeling techniques

Strong analytical skills for data interpretation and process improvement

Experience in project management and collaboration with cross-functional teams