Inside Sales / Customer Service Representative

Job Description

Job Description

COMPANY DESCRIPTION

Are you looking to make a difference and be part of a solution for cancer patients all over the world? Very few organizations know WHY they do what they do.

WHY is a purpose, cause or belief. It’s the very reason Veritas exists. We are in the business of helping people with cancer.

Join a team with a common purpose striving to make cancer care accessible to communities around the globe. At Veritas Medical Solutions, our WHY is at the core of everything we do and you would play a meaningful role.

We are a VALUES-based organization guided by the principles of Vision, Excellence, Respect, Integrity, Teamwork, Achieve and Serve which is an integral part of our company’s success.

Do you have interest in being a valued team member of a world leader in the design, production, and installation of radiation shielding products around the world?

Our team collaborates extensively with Architects, Contractors and Physicists working on projects for cancer care. Do you want to work collaboratively to provide advanced shielding solutions to customers in the medical and industrial communities, working on projects like Fusion Energy, industrial x-ray inspection?

If yes, then Veritas is the company for you! We offer competitive compensation, comprehensive benefits, and opportunities for professional growth and development.

If you want to be part of this important mission, APPLY TODAY!!

RESPONSIBILITIES Job Summary

The Inside Sales / Customer Service representative for SmartCare Services is responsible to proactively promote conversations within targeted markets to develop interest that creates qualified leads, develops greater industry awareness, and grows existing relationships.

Initiative, coupled with a competitive drive, and the ability to stay focused despite changing conditions are key for this role.

This inside position will actively follow up on previously installed SmartDoors®, and with Healthcare / Hospital Networks who provide cancer treatment and have shielded doors.

Another aspect of this position is to provide Customer Service for the SmartCare department by receiving and directing client calls for door service, as well as updating the CRM system (NetSuite) with leads / opportunities, contracts, billing, and reports.

Passion for the Company’s Mission, Vision and Core Values of Vision, Excellence, Respect, Integrity, Teamwork, Achieve and Serve are an integral part of this position.

ACTIVITY Inside Sales Support

Time Allocation : 60%

• Cold Calls to existing locations where SmartDoors are installed, as well as to Healthcare / Hospital Networks who provide cancer treatment, to promote Veritas SmartDoors, service / upgrades, preventative maintenance, etc.
• Provide potential customer information to SmartCare leadership to create a collaborative solution to meet potential project requirements.
• Enter Leads / Opportunities in NetSuite and / or HubSpot.
• Develop effective customer relationship management to support clear and timely reporting, effective time management and lead contact follow up.
• Submit weekly prospect and activity reports.

ACTIVITY Customer Service

Time Allocation : 35%

• Understand the features and benefits of all SmartDoor products and solution offerings, and how to communicate to all levels.
• Receive and direct Customer Service calls to the appropriate SmartCare team member.
• Track Preventative Maintenance and On-Demand Service Contracts.
• Upload Preventative Maintenance Reports and Customer Service Contracts into NetSuite.
• Help coordinate schedules for preventative maintenance and service calls.
• Assist with customer billing and collection.
• Ensure a high level of customer satisfaction, while promoting communication and resolution of customer issues.

ACTIVITY Team Veritas

Time Allocation : 5%

• Attend and participate in weekly meetings.
• Participate in events and any other activities defined and required by management.
• Support cross functional team initiatives.
• Close communication with all SmartCare Service leaders.
• Serve as brand ambassador of Veritas.
• Participate in Veritas CARES events when possible.
• Balance team and individual responsibilities; give and welcome feedback, contribute to building positive team spirit; put success of team above own interests.
• Willingness to perform any and all duties as assigned by leadership to support the team; respectful attitude and professional approach to leadership decisions.
• Implementing daily the Core Values : Vision of how to communicate Veritas solutions to gain market share, and where new channels of business can be secured, as well as vision of how to improve SmartCare Customer Service;
• Excellence by taking the time to review your work and make sure it is the best it can be; Respectful of clients, team members and leadership;
• Integrity by always being honest and fair in all areas; Teamwork by listening and hearing what others say and working together to find a solution that's best for all;

Achieve with having a positive, can-do attitude and meeting / exceeding your goals; Serve by being a good steward and helping others in need.

Required Skills

• Minimum of 3 years of successful value-based Sales experience required, with a history of exceeding quotas and goals. Experience with proactive persuasive selling is desirable.
• Minimum of 3 years of successful experience in Customer Service.
• Bachelor's Degree preferred, or experience in related field.
• Outgoing, people oriented, persuasive individual who likes to lead the conversation, manage multiple priorities, and take initiative.
• Excellent interpersonal / communication skills; Able to establish and maintain excellent relationships and credibility quickly;

Ability to communicate effectively and tactfully (written and oral) with customers and stakeholders at all levels.

• Strong problem solving, strategic, and analytical skills; ability to be innovative and creative in problem solving with a focus on achieving results.
• Positive attitude, energetic personality, and a servant leadership mindset.
• Strong prioritization and organizational skills; detail oriented.
• Ability to operate independently and in a team environment.
• Able to set and achieve goals; persistent to overcome obstacles; measures self against standard of excellence.
• Proficiency with Microsoft Office Suite; experience with CRM systems, preferably NetSuite and HubSpot.
• Continually required to sit, hear, talk and utilize hand and finger dexterity.
• Frequently required to stand, walk, and bend. Occasionally required to stoop or kneel.
• Specific vision abilities required by this job include : close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

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