Bilingual Customer Service - Spanish

Job Description

Job Description

Job Title : Customer Service (Bilingual – English / Spanish)

Location : Cedar Rapids, IA

Job Type : Full-Time

Salary : Competitive base + performance bonuses

Join a Winning Team with Doug Valentine – State Farm Agency

Are you a bilingual professional who thrives on delivering outstanding customer service? Doug Valentine – State Farm Agent is looking for a bilingual Customer Service Representative (English / Spanish) to help us serve and support our growing customer base in Cedar Rapids, IA.

If you're detail-oriented, people-focused, and fluent in both English and Spanish, this is a great opportunity to grow your career and make a real impact. This is an in-office position.

What You'll Do

Respond to customer inquiries with professionalism and empathy

Assist policyholders with policy changes, billing, and coverage updates

Process and follow up on insurance claims

Maintain accurate records of all customer interactions

Collaborate with the team to ensure excellent service and support

What We're Looking For

Must have or be willing to obtain Property and Casualty license

Must have or be willing to obtain Life and Health license

Fluent in both English and Spanish

Strong communication and customer service skills

Detail-oriented and able to multitask

Previous customer service or insurance experience preferred

Must be able to commute to our Cedar Rapids, IA office

What We Offer

Competitive base salary, based on experience

Performance-based bonuses

Paid Time Off (vacation, personal, and sick days)

Parental leave

Health and dental insurance

401(k) with employer matching

Advancement and career development opportunities

Why Join Us?

At Doug Valentine – State Farm Agency, we are passionate about helping people manage the risks of everyday life and recover from the unexpected. We are a supportive, high-performing team that values professionalism, service, and community. If you're looking for a place to grow, make a difference, and be part of something meaningful, we’d love to hear from you.

Ready to Apply?

If you're motivated to succeed and meet the qualifications, apply now with your resume. Qualified applicants will be contacted regarding next steps.

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.