Service Engineer

Overview

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MAAG Pump Systems, Automatik Plastics Machinery, Gala Industries, Reduction Engineering Scheer, Ettlinger, AMN and Witte are seven successful and well-experienced companies that have joined forces as a global partner for the polymer industry. As a manufacturer of gear pumps, pelletizing and filtration systems and pulverizers, we offer top-grade equipment for demanding requirements in polymer, chemical, petrochemical, pharmaceutical and food industries.

Responsibilities

• Lead the technical investigation and resolution of in-field failures escalated past the field service technician.
• Design quick-turnaround high-level solutions to customer problems.
• Track in-field failure and customer problem frequency / trends to identify product improvement opportunities.
• Maintain communication with management about business-critical in-field failures, customer problems, and resolution efforts.
• Execute engineering calculations and design work to support customer requests from Service and Engineering teams.
• Document and present improvement opportunities and collaborate with R&D Engineers.
• Create / develop engineering standards for manufacturing departments to improve product quality related to customer requests.
• Participate in customer visits to support equipment installation, troubleshooting, and repair activities when necessary.
• Assist with training material and documentation for new and existing designs.
• Support the aftermarket team with customer questions and provide solutions.
• Coordinate with engineering, assembly and spare parts teams on customer requests.

The incumbent considers quality, accident prevention, occupational safety and environmental safety in a preventive manner within scope of responsibility and supports avoidance of damages to people, facilities, assets, materials and the environment.

The job description reflects current status and the right to make changes is reserved. The incumbent may be required to perform tasks requested by management that relate to the position scope or arise from company needs.

Work Environment

Work in this position is in an office and factory floor environment, locally or at a customer site. In a factory setting, exposure to fumes or airborne particles, moving mechanical parts and vibration is possible. The environment can be loud and PPE may be required.

Physical Requirements

Education

Mandatory

Desirable

Professional Experience

Mandatory

3 years of Solid Works experience.

Desirable

Interpersonal Skills and Behavioral Competencies

Schedule and Travel

Compensation and Equal Opportunity

We consider several job-related, non-discriminatory factors when determining pay, including responsibilities, experience, education, location, and key skills. Pay is part of Total Rewards. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Engineering and Information Technology | Industries : Machinery Manufacturing

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