Manager Revenue Assurance

Manager Revenue Assurance

Location : Long Island City, NY, US, 11101

Brand : Optimum

Requisition # : 10292

Are you looking to optimize your life? Start your exciting path to a rewarding career today!

We are Optimum, a leader in the fast-paced world of connectivity, and we're on the hunt for enthusiastic professionals to join our team! We understand that connectivity isn't just a luxury anymore it's a necessity that empowers lives, fuels businesses, and drives innovation. A career at Optimum means you'll be enabling progress and enhancing lives by providing reliable, high-speed connectivity solutions that keep the world connected. We owe our success to our amazing product, commitment to our people and the connections we make in every community.

If you are resourceful, collaborative, team-oriented and passionate about delivering consistent excellence, Optimum is the company for you!

Job Summary

The Revenue Assurance Manager is responsible for identifying, preventing, and correcting revenue leakage across the organization. This role ensures that all services provided to customers are accurately billed, collected, and reported. Working closely with Customer Experience Operations (CXO), Finance, Technology, and Sales teams, the Revenue Assurance Manager will implement controls, monitor financial metrics, and analyze processes to safeguard the company's revenue.

Key Responsibilities

• Develop and manage revenue assurance processes to ensure accuracy and completeness of revenue across all products and services (TV, internet, mobile) for B2C and B2B.
• Monitor the end-to-end revenue lifecyclefrom customer acquisition and service provisioning to billing, collections, and disconnection.
• Identify revenue leakage risks and perform root cause analyses for discrepancies.
• Collaborate with billing and IT departments to validate data integrity and system configurations.
• Design and maintain reporting tools to track key revenue indicators and anomalies.
• Conduct audits on billing systems, customer accounts, service activations, and promotions.
• Recommend and implement corrective actions or process improvements to eliminate inefficiencies or losses.
• Monitor compliance with regulatory and internal policies related to billing and revenue reporting.
• Train and guide internal teams on revenue assurance best practices and control measures.

Qualifications

Key Skills

At Optimum, we're fueled by our four core pillars : Taking Ownership, Upholding Transparency, Creating Community, and Demonstrating Expertise. Our commitment to empowering employees to take responsibility and embrace proactive problem-solving underpins Taking Ownership. Upholding Transparency is at the core of our culture, with open and honest communication fostering trust among our dedicated team and loyal customers. Creating Community is more than a goal; it's our daily commitment to fostering an environment of collaboration, innovation, and positivity. Demonstrating expertise is a promise we uphold through continuous learning and engagement with our customers to consistently deliver top-quality products and services. These pillars not only shape our culture but define Optimum as a place of excellence, trustworthiness, and thriving community, and we invite you to be a part of our journey.

If you have the drive to succeed and are ready to embark on a thrilling career, seize this opportunity today, and join our winning team, so together, we'll shape the future of connectivity.

All job descriptions and required skills, qualifications and responsibilities for a particular position are subject to modification by the company from time to time, in the company's discretion based on business necessity.

We are an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law.

The company collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and / or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law.

Applicants for employment with the company will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQ for further details.

Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate / range at time of hire for this position in the posted location is $102,816.00 - $168,912.00 / year. The rate / range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity.