CERTIFICATION SPECIALIST II

Starting Salary Range : $60,907 - $79,179 annually ($31.24 - $40.61 per hour), plus benefits

This position will remain open until filled with priority given to applications received by 5 : 00PM, Tuesday, October 28th, 2025.

Our Agency : Everett Housing Authority (EHA) is a diverse, innovative public agency located in Everett, WA, only minutes from the waterfront. At EHA, we are committed to more than just providing a roof over people's heads. We believe that our work extends to creating and fostering vibrant communities where the households that we serve can thrive. Those interested can expect :

• A competitive salary
• Accrue up to12 days of paid vacation in your first year of employment
• 13 days of sick leave each year
• 13 paid holidays each year
• A strong benefit package including robust health, dental, and life insurance as well as a pension plan (PERS).
• Vision and long term disability Insurance
• Tuition reimbursement
• Employee Assistance Program
• Wellness Program
• Work that makes a difference!

POSITION SUMMARY :

Under the direction of the Housing Choice Voucher (HCV) Manager, this position performs a variety of tasks including technical, administrative, compliance, scheduling, customer service, and processing functions in support of clients participating in EHA’s HCV program. Work is complex and fast paced, and requires attention to detail, excellent time management skills, and ability to learn quickly and work independently.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. Determines eligibility for housing assistance for new and existing clients in accordance with program policy, procedures, and regulations. Participates in waiting list openings, provides customer service to applicants, and assists with waiting list activities. Processes denials for applicants that are not eligible for the program.

2. Conducts client interviews and briefings to collect information from clients and educate them on program requirements and benefits. Communicates with clients on a regular basis in person, on the phone, and in writing. Responds appropriately and in a timely manner to resolve concerns and answer questions.

3. Administers, interprets, and applies rules, regulations, policies, procedures, and other requirements needed for eligibility and continuing assistance. Educates and assists tenants and landlords with program requirements.

4. Completes detailed data entry for client files quickly and efficiently. Prepares and maintains client files to ensure all files meet state government audit standards. Prepares statistical, status, and productivity reports.

5. Processes a mid level volume of new admissions, annual, interim, and special reviews by verifying household, income, expenses, and deductions; accurately calculate Housing Assistance Payments (HAP). Processes changes in HAP in a timely manner to ensure adequate notice to tenants and landlords. Sends notifications to landlords, tenants, and other agencies. Reviews and approves household composition changes.

6. Documents changes in HAP that result from reviews; certifies payments and balance changes for monthly and semi-monthly check runs.

7. Determines voucher size based on family composition and program policies. Issues rental assistance vouchers to clients for new admissions to the program and when clients move to new units.

8. Reviews and processes Request for Tenancy Approval packets. Determines if housing units meet affordability restrictions and other program eligibility requirements. Performs rent reasonableness determinations. Negotiates rent with landlords. Ensures accuracy of unit and vendor information.

9. Generates HAP contracts and tenancy addendums; reviews completed inspections; reviews and completes data entry related to lease dates, rent amount, utilities, and concessions; calculates owner payments; ensures accurate and timely execution of HAP contracts; provides accurate and timely payments to landlords and places payments on hold.

10. Investigates program violations, compiles supporting documentation, conducts meetings with tenants and landlords to discuss violations and remedies.

11. Coordinates information with supervisor for applicant denials, non-compliance, and termination of program participation. Alerts the HCV Manager of potential management problems including client disputes and program fraud and abuse.

12. Compiles and presents documentation and evidence in informal reviews and hearings to support EHA programmatic decisions in compliance with regulations and policies.

13. Coordinates with language interpreters to serve clients with Limited English Proficiency.

14. Supports continuous improvement of operations, including decreasing turnaround times, streamlining work processes, and working collaboratively with colleagues to provide seamless customer service to clients, landlords, and other agency departments.

15. Participates in the development and implementation of goals, work plans, performance measures, and continuous improvement of service delivery to assist in attaining the department initiatives and goals, agency core strategies, and mission through a spirit of service, teamwork, and respect.

KNOWLEDGE AND SKILL REQUIREMENTS :

Additional Desirable Qualifications

EDUCATION AND EXPERIENCE :

Education : A high school diploma.

Experience : Two (2) years of relevant paid work experience such as in property management, assisted housing, social services, or similar activity, including :

COMPETENCIES :

Adaptability and Flexibility : demonstrates a willingness to adapt to organizational change, new challenges, and demanding situations. Accepts construction criticism and uses it to improve performance and teamwork.

Communication : Communicates clearly and listens effectively. Responds appropriately to challenging questions or comments. Adapts communication to diverse audiences. Remains professional.

Customer Service : Understands and strives to meet internal and external customer needs and expectations. Responds in a timely manner. Proactively works to resolve conflicts and misunderstandings. Is available, approachable, and respectful to all regardless of their background.

Integrity and Accountability : Demonstrates high ethical standards and accountability. Follows policies and procedures. Asks for clarifications on assignments and help when needed. Practices EHA’s values. Implements EHA’s strategic plan.

Productivity : Completes work on time and meets applicable EHA safety requirements, deadlines, and quality standards. Effectively prioritizes and plans workload. Masters new tasks and methods, learns and retains knowledge.

Teamwork : Asks questions and readily shares their knowledge with others. Supports colleagues, team, department, and agency projects. Interacts professionally with team members and builds authentic relationships with colleagues of all backgrounds. Resolves conflicts constructively. Appreciates and recognizes contributions of others.

Required Workplace Standards

1.  Works regular and reliable hours on site as required;

2. Attendance must be punctual and consistent;

3. Works an agreed-upon schedule and works additional hours as necessary to complete work;

4. Works effectively, cooperatively and respectfully with co-workers, clients, and other contacts;

5. Follows all EHA Safety Policies and Procedures;

6. Follows all EHA Personnel Policies and Procedures;

7. Performs other duties as assigned.

LICENSES AND OTHER REQUIREMENTS :

Fair Housing Certificate

Compensation details : 60907-79179 Yearly Salary

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