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Senior Funeral Services Director #1508
Senior Funeral Services Director #1508Keller Executive Search • Cleveland, OH, US
Senior Funeral Services Director #1508

Senior Funeral Services Director #1508

Keller Executive Search • Cleveland, OH, US
23 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Our client, an established funeral home with a distinguished legacy in providing Jewish funeral services, seeks a seasoned Funeral Services Director to become part of their executive leadership. This respected Cleveland-area establishment has built an outstanding reputation for delivering compassionate care to families in their time of need while maintaining strong connections throughout the Jewish community.

Operating as part of North America's most comprehensive funeral, cemetery, and cremation services network, this opportunity provides both organizational stability and the rewarding experience of supporting families with dignity, expertise, and cultural awareness. The successful candidate will combine funeral service proficiency with strong management skills to uphold the prestigious standards for which this location is recognized.

This represents a full-time, on-location opportunity.

Primary Duties & Responsibilities

Funeral Operations & Client Relations :

  • Coordinate all service elements including removals, transfers, preparation logistics, and ceremonial details
  • Conduct arrangement meetings with families, negotiate service contracts, and showcase available options, products, and benefits including military honors
  • Lead visitations, funeral ceremonies, and graveside services as Master of Ceremonies
  • Organize and execute funeral and memorial services following Jewish traditions and customs with dignity and compassion
  • Manage pre-arrangement services and deliver ongoing family support and aftercare
  • Deliver outstanding, customized service that surpasses family expectations

Administrative Leadership :

  • Oversee daily operations encompassing scheduling coordination, personnel management, and resource deployment for optimal service delivery
  • Maintain compliance with all professional, local, state, and federal regulatory requirements
  • Oversee facility upkeep, grounds maintenance, vehicle fleet, and equipment functionality to ensure professional standards and operational readiness
  • Prepare and process all necessary paperwork, agreements, legal documentation, and regulatory filings with precision
  • Supervise casket inventory, funeral merchandise, and supply management
  • Develop and execute operational enhancements to improve service efficiency and quality
  • Business Development & Financial Oversight :

  • Contribute to strategic planning and attainment of revenue objectives
  • Oversee operational budgets, authorize expenses, and implement effective cost management
  • Champion initiatives to drive sustainable business growth and case volume expansion
  • Team Management & Staff Leadership :

  • Direct and mentor funeral home personnel to achieve unified, superior service standards
  • Establish clear performance expectations and uphold excellence benchmarks
  • Cultivate team ownership mindset and professional pride
  • Deliver ongoing supervision, mentorship, and professional development support
  • Community Relations :

  • Cultivate and sustain meaningful partnerships within Jewish community networks and local faith-based organizations
  • Engage actively in community, civic, and religious groups to enhance the funeral home's community presence
  • Serve as a professional ambassador demonstrating cultural competence and sensitivity
  • Regulatory Compliance & Workplace Safety :

  • Maintain strict adherence to licensing standards, organizational protocols, and industry regulations
  • Champion and sustain safe, healthy workplace practices and environments
  • Requirements

    Essential Requirements

    Credentials & Academic Background :

  • Valid driver's license required
  • Current Funeral Director licensure in Ohio (full compliance with state board regulations mandatory)
  • Technical certification in Mortuary Science or Funeral Services
  • High school completion or equivalent diploma required
  • Bachelor's degree in Mortuary Science or relevant discipline preferred per state requirements
  • Professional Background :

  • Proven history of delivering outstanding family care and service
  • Successfully completed Funeral Director internship program
  • 1-2 years minimum experience within the funeral service sector
  • Evidence of increasing responsibility and career advancement
  • Hands-on experience overseeing funeral home daily operations
  • Core Competencies & Abilities :

  • Exceptional organizational skills with strong attention to detail and multitasking capabilities
  • Dedication to service excellence with strong professional work ethic
  • Outstanding verbal communication and public speaking capabilities
  • Cultural sensitivity when serving diverse families during difficult periods
  • Proficient in Microsoft Office applications (Word, Excel, Outlook) and computer systems
  • Sound decision-making abilities and effective problem-solving under pressure
  • Understanding of various religious and fraternal customs, especially Jewish practices
  • Demonstrates compassion, integrity, and professional demeanor consistently
  • Schedule Flexibility :

  • Please note this is an onsite position in Cleveland, OH
  • Available for evening and weekend service requirements
  • Prepared to extend hours beyond standard business operations when needed
  • Committed to providing family support whenever required
  • Additional Preferred Qualifications (Advantageous but not mandatory)

  • Current Embalmer license (combined Funeral Director / Embalmer credentials)
  • Comprehensive knowledge of Jewish funeral traditions and customs - thorough understanding of religious burial requirements, ceremonial practices, and cultural considerations
  • Previous experience in team leadership and funeral home management roles
  • Familiarity with HMIS, InfoPort, and CarePoint software systems
  • Background in high-end or high-volume funeral service environments
  • Demonstrated history of community involvement and business development activities
  • Benefits

  • Relocation assistance available
  • Performance-driven bonus opportunities
  • Competitive annual salary range : $75,000 - $100,000 (based on experience, credentials, and licensing)
  • Commission structure for product sales and service arrangements
  • Complete benefits coverage including health, vision, and dental insurance
  • 401(k) retirement savings plan
  • Equal Employment Opportunity and Non-Discrimination Policy

    Equal Employment Opportunity Statement : Both Keller Executive Search and our clients are Equal Opportunity Employers. For all positions, whether with Keller Executive Search or our clients, qualified applicants will receive consideration for employment without regard to race, skin color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran status, disability, genetic information, or any other legally protected status.

    Commitment to Diversity : Keller Executive Search and its clients are committed to fostering a diverse and inclusive work environment where all individuals are valued and respected.

    Reasonable Accommodations : Both Keller Executive Search and our clients are committed to providing reasonable accommodations to individuals with disabilities and pregnant individuals. We engage in an interactive process to determine effective, reasonable accommodations.

    Compensation Information : For client positions, compensation information is available in the job post. If not provided, it will be shared during the interview process in accordance with applicable laws. When required by law, salary ranges will be included in job postings. Actual salary may depend on skills, experience, and comparison to current employees in similar roles. Salary ranges may vary based on role and location.

    Compliance with Laws : Both Keller Executive Search and our clients comply with federal, state, and local laws governing nondiscrimination in employment. This policy applies to all employment terms and conditions, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

    Workplace Harassment : Both Keller Executive Search and our clients expressly prohibit any form of workplace harassment based on race, skin color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

    E-Verify Participation : Keller Executive Search and / or our clients may participate in E-Verify. Information about E-Verify participation will be provided during the application process where applicable.

    Privacy and Pay Equity :

  • California Residents : For more information about the categories of personal information we collect for recruiting and employment purposes, please review our Privacy Policy at www.kellerexecutivesearch.com.
  • Colorado, Nevada, New York City, California, and Washington Residents : Compensation information is available in the job post or will be provided during the interview process if not initially available.
  • Both Keller Executive Search and our clients are committed to pay equity and conduct periodic pay equity analyses in accordance with applicable laws.
  • State-Specific Information :

  • Rhode Island : We do not request or require salary history from applicants.
  • Connecticut : We provide wage range information upon request or before discussing compensation.
  • New Jersey : We do not inquire about salary history unless voluntarily disclosed.
  • Veteran Status : Both Keller Executive Search and our clients provide equal employment opportunities to veterans and comply with applicable state laws regarding veteran preference in employment. If you are a veteran, please inform us during the application process.

    Genetic Information : In accordance with federal and state laws, both Keller Executive Search and our clients do not discriminate based on genetic information. We do not request or require genetic information from applicants or employees, except as permitted by law.

    Local Laws : Both Keller Executive Search and our clients comply with all applicable local laws and ordinances regarding employment practices in the areas where we operate.

    Note : This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.

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    Funeral Director • Cleveland, OH, US

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