Implementation Team Lead - US

Job Description

Job Description

Location : Herndon, VA ( Hybrid 3 days a week in office )

Position : Implementation Team Lead – US

Job Type : Full-time

Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24 / 7 / 365 expert support.

We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy.  Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

Key Responsibilities :

• Lead and mentor a team of Implementation Engineers, setting clear objectives, providing regular feedback, and supporting professional growth.
• Act as the primary escalation point for complex or high-priority customer implementations, ensuring issues are resolved quickly and effectively.
• Coordinate workload, resource allocation, and scheduling across the US implementation team to meet project deadlines and maintain balanced utilisation.
• Drive the customer onboarding lifecycle—from initial kick-off through successful transition to steady state support—while ensuring consistent processes and high-quality delivery.
• Plan and host detailed project kick-off meetings, aligning timelines, deliverables, and success criteria with customer stakeholders.
• Gather and analyse customer infrastructure information to design optimal deployments of Rubrik and complementary backup solutions.
• Prepare, build, and coordinate shipment of appliances or related hardware, verifying configuration and quality before dispatch.
• Install, configure, and integrate appliances in physical, virtual, and hybrid environments, including network setup, authentication, and performance tuning.
• Proactively troubleshoot installation and configuration issues, collaborating with customers, OEM partners, and internal engineering teams to achieve rapid resolution.
• Deliver customer training or knowledge-transfer sessions.
• Produce and maintain comprehensive customer documentation, runbooks, and knowledge-base articles
• Contribute to continuous improvement of implementation methodology.

Key Qualifications and Experience :

Preferred Qualifications :

What We Offer :

Assured Data Protection we value diversity and inclusivity. We offer perks such, flex holidays, robust 401k plan, and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know.

#LI-EL1

Powered by JazzHR

ql2bqGc6Qe