Implementation Team Lead – US

Location :

• Herndon, VA ( Hybrid 3 days a week in office ) Position : Implementation Team Lead – US Job Type : Full-time Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack.
• Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24 / 7 / 365 expert support.  We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable.
• Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy.  Our global data centers ensure data sovereignty, meeting your organization’s compliance requirements.
• A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.

Key Responsibilities :

Produce and maintain comprehensive customer documentation, runbooks, and knowledge-base articles Contribute to continuous improvement of implementation methodology.    Key Qualifications and Experience :

Escalation & Conflict Resolution :

Solid networking knowledge :

Strong analytical and problem-solving skills with the ability to learn new technologies quickly and work independently.   Preferred Qualifications :

What We Offer :