Customer Service Representative

Local candidates highly preferred!

UWorld has a full-time opening on our growing Customer Care team. Based in Dallas, Texas, we are seeking a Customer Service Representative to serve as a primary point of contact for our end-users. Our users are students who are preparing for their high-stakes entrance & board examinations. They need specialists who can communicate confidently and react quickly to their technical, billing / account, and product usability concerns. Our Customer Service Representative interact daily with our end-users predominantly via email (80%) and phone (20%), with the goal of first contact resolution. The candidate must feel comfortable working in a team environment and collaborate effectively in a changing environment, with a continuous improvement mindset, helping pursue a higher level of service excellence

Requirements

QUALIFICATIONS

Minimum Education :

• Associate or Bachelor’s degree required

Minimum Experience :

Knowledge, Skills, and Abilities :

JOB RESPONSIBILITIES :

Customer Issue Resolution :

Customer Service Excellence :

Data Entry and Tracking :

Consult and Collaborate :

Benefits

At UWorld, we believe strength is derived from the talents, ideas, and experiences of a diverse workforce. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or any other protected class. UWorld is proud to be an equal opportunity employer providing a drug-free workplace. If you have a disability or special need that requires accommodation, please let us know.